LADONNA BURTON
cicero,IL
Summary
Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Talented healthcare professional trained in patient care and nursing team support. Stays on top of care demands with diligent attention to patient needs. Excellent patient relations and time management skills.
Overview
7
7
years of professional experience
Work History
Security Officer
Monterrey
Chicago, United States
12.2021 - 10.2023
- Contributed to total building security, effectively distributing resources to cover all access points and building areas
- Defused conflicts and security issues through effective de-escalation and crisis management techniques
- Viewed monitor screens and remained alert to movement on-screen
- Shared precise information via radio or telephone equipment
- Investigated disturbances, alarms
- Helped guests sign in upon arrival and sign out when exiting premises.
Home Health Aide
Abcor Home Health
Chicago, United States
08.2018 - 11.2021
- Coordinated daily housekeeping, errands, and meal preparation for individuals under care
- Maintained schedules for medical and social needs, including transporting clients to appointments
- Met mobility requirements through patient exercises and walks
- Reported patient progress and problems to supervisor
- Protected clients during transfers between seating, beds and wheelchairs
- Avoided bed sores and new infections through patient rotation and movement
- Washed, sanitized and changed dressings for wounded patients
- Engaged patients with healthy conversation and entertainment.
Customer Service Associate
Toys R Us
Chicago, United States
05.2016 - 06.2018
- Met inbound customer needs while maintaining strict performance targets
- Offered customers information about products, services, prices, and special offers
- Answered phones and resolved customer issues and complaints
- Conferred with customers by telephone or in-person to provide information about products or services
- Set up customer accounts in system and updated details to reflect current information
- Acknowledged and directed customer requests for additional products or services to appropriate licensed representatives.
Education
Stienmetz
Chicago, IL08.2020
Skills
- Identification Verification
- Premises Patrol
- Report Writing
- Care Plan Implementation
- Mobility Assistance
- Light Housekeeping
- Customer Service
- Price Check
Languages
English
Full Professional
Timeline
Security Officer
Monterrey
12.2021 - 10.2023
Home Health Aide
Abcor Home Health
08.2018 - 11.2021
Customer Service Associate
Toys R Us
05.2016 - 06.2018
Stienmetz