Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaDonna Cooper

Jackson,MS

Summary

Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Delivery Driver

Amazon
Jackson, MS
01.2024 - Current
  • Received daily delivery instructions and route assignments from dispatch.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.

Cashier Team Lead

T's Frozen Treats
Byram, Ms.
06.2022 - Current
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.
  • Monitored cashier performance, providing feedback as needed.
  • Performed daily opening and closing procedures for the register area.
  • Conducted inventory audits to ensure accuracy of product levels in the register area.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Processed refunds and exchanges according to company policy.
  • Identified discrepancies between actual sales figures and expected totals.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Managed scheduling, payroll, and time off requests for team members.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.

Front Desk Agent

Holiday Inn Express Hotel Suites
Flowood, MS
04.2022 - Current
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.
  • Maintained cleanliness of lobby area at all times.
  • Scheduled reservations for groups and special events.
  • Inputted guest information into computer system accurately and securely.
  • Verified accuracy of room rates and other charges during check-in process.
  • Ensured that all safety regulations were followed according to company standards.
  • Monitored security cameras in lobby area as needed.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Assisted with luggage handling for incoming guests.
  • Addressed customer needs in a timely manner.
  • Managed cash drawer responsibly throughout shift.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Contacted housekeeping or maintenance staff to report room or building issues.

Front Desk Agent

Holiday Inn
Pearl, MS
09.2020 - 03.2023
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.
  • Maintained cleanliness of lobby area at all times.
  • Scheduled reservations for groups and special events.
  • Inputted guest information into computer system accurately and securely.
  • Verified accuracy of room rates and other charges during check-in process.
  • Ensured that all safety regulations were followed according to company standards.
  • Monitored security cameras in lobby area as needed.

Front Desk Agent

Holiday Inn Express Hotel Suites
Pearl, MS
08.2017 - 09.2020
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.
  • Maintained cleanliness of lobby area at all times.
  • Scheduled reservations for groups and special events.
  • Inputted guest information into computer system accurately and securely.
  • Verified accuracy of room rates and other charges during check-in process.
  • Ensured that all safety regulations were followed according to company standards.
  • Monitored security cameras in lobby area as needed.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Assisted with luggage handling for incoming guests.
  • Addressed customer needs in a timely manner.
  • Kept accurate records of guest transactions.
  • Managed cash drawer responsibly throughout shift.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Collaborated with colleagues to ensure smooth operations of front desk area.
  • Provided excellent customer service while upholding company policies.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Answered guest inquiries, recommending shopping, dining or entertainment.

Education

High School Diploma -

Provine High School
2400 Robinson Rd Ext
05-2001

Skills

  • GPS Navigation
  • Product Promotion
  • Goods Transport
  • Quality Assurance
  • Mileage Tracking
  • Payment Collection

Timeline

Delivery Driver

Amazon
01.2024 - Current

Cashier Team Lead

T's Frozen Treats
06.2022 - Current

Front Desk Agent

Holiday Inn Express Hotel Suites
04.2022 - Current

Front Desk Agent

Holiday Inn
09.2020 - 03.2023

Front Desk Agent

Holiday Inn Express Hotel Suites
08.2017 - 09.2020

High School Diploma -

Provine High School

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LaDonna Cooper