LaDonna Craig
Amazon Warehouse
Chicago,IL
14
years of professional experience
Results-oriented professional with expertise in program coordination, customer service, healthcare, and administrative support. Skilled in managing multiple tasks and ensuring compliance with organizational policies while delivering high-quality service. Aiming to apply experience and strengths to advance community initiatives within a nonprofit organization.
Work History
Quality Assurance Analyst
2 Years- Scanned and counted products with a handheld scanner, placing them into various bar-coded shelf locations for customer orders.
- Organized and stored merchandise in various sized bins for easy retrieval during order fulfillment.
- Developed and implemented quality assurance protocols to enhance operational efficiency.
- Conducted thorough inspections of products to ensure compliance with company standards.
- Collaborated with cross-functional teams to troubleshoot and resolve quality-related issues.
Program Coordinator
8 Months- File Management and Documentation: Managed file documentation and paperwork submissions for youth participants, ensuring accuracy and compliance with organizational standards to support effective program administration.
- Worksite Visits: Conducted weekly visits to worksites to monitor program progress and address issues, strengthening relationships with site supervisors and participants to enhance program delivery.
- Reporting: Compiled and submitted programming reports, highlighting key metrics and program outcomes to support continuous improvement initiatives.
Train Attendant
5 Months- Customer Assistance: Facilitated ticketing and seating arrangements, delivering exceptional service to enhance travel experience.
- Passenger Support: Resolved passenger inquiries and concerns during journey, addressing issues promptly and professionally.
- Performed routine maintenance to ensure cleanliness in passenger areas.: Maintained cleanliness in bathrooms and dining areas, ensuring a hygienic and comfortable environment for passengers.
Driver
4 Months- Replaced batteries for Divvy bikes, guaranteeing that all bikes operated smoothly and were accessible for users.
- Operated delivery vehicles safely and efficiently across designated routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Maintained accurate records of deliveries, including mileage and fuel consumption.
FC Associate I, L1
3 Years 11 Months- Utilized a handheld scanner to scan products and organized them in bar-coded shelf locations for ordering.
- Organized merchandise in various sized bins for easy retrieval during order fulfillment.
- Operated warehouse equipment to efficiently process and fulfill customer orders.
- Coordinated inventory management to ensure accurate stock levels and minimize discrepancies.
- Trained new associates on safety protocols and operational procedures for optimal performance.
Security Officer
4 Years 7 Months- Patrol the mall to act as a deterrent to potential criminals
- Executed crowd control duties, ensuring safety and order within the mall
- Mediated disputes among patrons, shop owners, and vendors to foster a harmonious environment
- Resolve disputes between patrons, shop owners, and vendors
- Ensured compliance with mall rules from the premises who violates mall rules or disturbs the peace
- Communicated with local law enforcement units and fire departments
Certified Nursing Assistant (CNA)
1 Year- Patient Care: Assisted clients with daily activities of living (ADLs), including bathing, dressing, and mobility, enhancing comfort and promoting well-being.
- Client Management: Coordinated care for up to 22 clients with healthcare professionals to address unique needs effectively.
- Tracked clients' health conditions and communicated changes to nursing staff.
Internet Technical Support Representative
2 Years 5 Months- Resolved technical issues for customers using advanced troubleshooting techniques across various platforms.
- Guided users through software installations and configurations, ensuring optimal performance and user satisfaction.
- Collaborated with cross-functional teams to enhance service delivery and improve resolution times.
- Developed training materials for junior representatives, fostering knowledge-sharing and efficiency within the team.
- Analyzed customer feedback to identify trends and recommend improvements to service processes and protocols.
- Resolved complex connectivity problems through thorough troubleshooting and effective communication with customers.
- Developed strong relationships with clients by consistently exceeding expectations in technical knowledge and problem-solving abilities.
- Ensured a high level of customer satisfaction with prompt resolution of software, hardware, and network problems.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
Seasonal Tax Specialist
4 Months- Tax Preparation: Prepared federal and state tax forms in compliance with regulations, ensuring accurate and timely submissions for clients.
- Financial Review: Reviewed financial records, including prior tax returns and income statements, to select appropriate forms and optimize client refunds.
- Agency Interaction: Communicated with federal and state tax agencies to resolve client issues and ensure adherence to tax regulations.
- Office Operations: Managed office equipment and utilized software tools to organize client information and documentation.
Education
Bachelor's Degree - Science
Associate - Science
Skills
Quality assurance
Quality processes
Data analysis
Mentoring and training
Additional Information
Authorized to work in the US for any employer
Timeline
Quality Assurance Analyst
Amazon Warehouse
08.2024 - CurrentRead More
Program Coordinator
Employment & Employer Services
01.2024 - 09.2024Read More
Train Attendant
Amtrak/National Railroad Passenger Corporation
08.2023 - 01.2024Read More
Driver
Divvy
08.2022 - 12.2022Read More
Certified Nursing Assistant (CNA)
North Shore Place
11.2019 - 11.2020Read More
FC Associate I, L1
Amazon Warehouse
10.2017 - 09.2021Read More
Internet Technical Support Representative
Mediacom Communications Corporation
02.2017 - 07.2019Read More
Security Officer
Professional Security Consultants (PSC)
01.2017 - 08.2021Read More
Seasonal Tax Specialist
Jackson Hewitt
12.2012 - 04.2013Read More
Bryant & Stratton College
Associate from Science
Read More
Bryant & Stratton College
Bachelor's Degree from Science
Read More