LaDonna Crawford
Albany,GA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Results-cx
Lakeland, FL
10.2024 - Current
- Developed positive relationships with customers through friendly interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Help the elder pay bills, order groceries, and order over the counter products.
Customer Service Cashier
OK Beauty
Albany, GA
03.2018 - 10.2024
- Balanced cash drawers at the end of each shift.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Answered customers' questions and provided information on store procedures or policies.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Resolved customer complaints in a professional manner.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
Customer Service Representative
Ups Store
Albany, GA
10.2018 - 04.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed positive relationships with customers through friendly interactions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Developed strong relationships with customers by providing personalized assistance and support.
- Collected deposits or payments and arranged for billing.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
Education
High School Diploma -
Monroe Comprehensive High School
Albany,ga05-2008
BBA - Business Management
Strayer University
VirginiaSkills
- Complaint resolution
- Account updating
- Scheduling
- Store maintenance
- Record preparation
- Dispute resolution
- Customer Service
Timeline
Customer Service Representative
Results-cx
10.2024 - Current
Customer Service Representative
Ups Store
10.2018 - 04.2023
Customer Service Cashier
OK Beauty
03.2018 - 10.2024
High School Diploma -
Monroe Comprehensive High School
BBA - Business Management
Strayer University
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