LaDonna Duncan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Accounts Receivable Specialist
Virgin Hotel
06.2022 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
- Utilized Microsoft Excel, HMS ,Sertifi & Delphi to manage invoices and payments.
Accounts Payable Clerk
Pontchartrain Hotel
06.2021 - 05.2022
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Updated accounting ledgers and journals to balance statements and maintain consistent records.
- Assisted manager in conducting internal audits to analyze findings.
- Handled day-to-day accounting processes to drive financial accuracy.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Sales Coordinator
Pontchartrain Hotel
02.2018 - 05.2020
- Answer telephone and respond to caller inquiries in a pleasant manner.
- Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)
- Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
- Responsible for coordinating internally with the sales & marketing team.
- Generating reports,preparing proposals, collections details , coordinating with clients & suppliers.
- Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, CVGR Letter).
- Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.).
Front Office Supervisor
Pontchartrain Hotel
07.2016 - 02.2018
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Dispersed petty cash to employees and collected and managed receipts.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Delivered performance reviews, recommending additional training or advancements.
Guest Service Supervisor
The Hotel Modern
01.2015 - 06.2016
- Monitored team performance to confirm customer service standards were consistently met.
- Supported team members by offering constructive feedback and coaching as needed.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Processed guest payments and provided accurate change.
- Checking Guest in & out
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Oversaw day-to-day operations of 258-room hotel with staff of 6 employees.
Accounts Payable Specialist
The Hotel Modern
06.2013 - 01.2015
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
- Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
Office Manager
Genesis Unlimited Resources INC
07.2009 - 04.2013
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Accounting Clerk
Maison Dupuy Hotel
01.2001 - 05.2009
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Input high volume of monthly invoices with consistent accuracy.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Managed accounts payable and receivables and payroll.
- Completed biweekly payroll for company personnel.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Used accounting software to prepare weekly and monthly financial reports.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Coordinated with external auditors to resolve discrepancies.
Education
Business And Management - Business
Gretna Career College
Gretna, LA2002
No Degree - Business Administration
Delgado Community College
New Orleans, LA05.2000
High School Diploma -
John F. Kennedy
New Orleans, LA05.1997
Skills
- Payment Management
- Financial Records and Reporting
- Statement Issuing
- Bill Processing
- Evaluating Open Accounts
- Monthly Reconciliations
- Aging Reports Analysis
- Credit and Collections
- Account Reconciliation
- Adjustment Posting
- Billing Dispute Resolution
- Strong Client Relations Skills
- Reviewing Account Records
- Payments Posting
- Month-End Closing Procedures
- Document Coding and Classification
- Bill Payment and Recordkeeping
- Proactive and Self-Motivated
Timeline
Accounts Receivable Specialist
Virgin Hotel
06.2022 - Current
Accounts Payable Clerk
Pontchartrain Hotel
06.2021 - 05.2022
Sales Coordinator
Pontchartrain Hotel
02.2018 - 05.2020
Front Office Supervisor
Pontchartrain Hotel
07.2016 - 02.2018
Guest Service Supervisor
The Hotel Modern
01.2015 - 06.2016
Accounts Payable Specialist
The Hotel Modern
06.2013 - 01.2015
Office Manager
Genesis Unlimited Resources INC
07.2009 - 04.2013
Accounting Clerk
Maison Dupuy Hotel
01.2001 - 05.2009
Business And Management - Business
Gretna Career College
No Degree - Business Administration
Delgado Community College
High School Diploma -
John F. Kennedy
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