Ladonna Dykstra
Marshfield,MO
Summary
Proven Office Administrative Assistant with a track record of enhancing customer satisfaction and streamlining operations at James River Mfg. Skilled in database entry and verbal communication, adept at managing schedules and preparing documents. Demonstrated ability to improve efficiency and resolve conflicts, ensuring high-quality service delivery.
Overview
14
14
years of professional experience
Work History
Office Administrative Assistant
James River Mfg
07.2023 - 02.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Created and updated records and files to maintain document compliance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Secretary
Marshfield School District
02.2023 - 07.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
Title Clerk
Don Vance Auto Group
12.2012 - 03.2020
- Entered title and vehicle information into database.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Calculated and remitted state sales tax, service, and other charges.
Manager
SUBWAY®Restaurants
01.2010 - 12.2012
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
High School Diploma -
Conway High School
Conway, MO05.1985
Skills
- Verbal Communication
- Schedule Management
- Document Preparation
- Billing and Invoicing
- File Organization
- Database entry
Timeline
Office Administrative Assistant
James River Mfg
07.2023 - 02.2024
Secretary
Marshfield School District
02.2023 - 07.2023
Title Clerk
Don Vance Auto Group
12.2012 - 03.2020
Manager
SUBWAY®Restaurants
01.2010 - 12.2012
High School Diploma -
Conway High School