LADONNA ELKINS
Lewisville,TX
Summary
Adept at enhancing client satisfaction and streamlining processes, my tenure at The CMI Group fortified my portfolio maintenance and exceptional communication skills. Through collaborative efforts, I improved service delivery by implementing innovative solutions, significantly fostering client loyalty and team performance. My expertise encompasses both technical proficiency in Microsoft Office and a profound ability to maintain calm under pressure, ensuring high-quality customer support.
Overview
20
20
years of professional experience
Work History
Client Service Specialist
The CMI Group
04.2004 - Current
- Provided knowledgeable service and support for all customer needs.
- Maintained detailed records of client interactions, facilitating seamless handoffs between team members when necessary.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Assisted with the development of marketing materials targeting prospective clients, showcasing the value of our company''s services.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.
- Managed client accounts with attention to detail, ensuring accurate billing and recordkeeping.
- Streamlined internal processes for improved efficiency and timely service delivery to clients.
- Implemented a proactive approach towards anticipating potential roadblocks or challenges impacting the success of a given project or relationship.
- Collaborated with cross-functional teams to develop customized solutions, tailored to meet specific client needs.
- Trained new team members on best practices in client services, elevating overall team performance.
- Accepted and processed payments, updated accounts and issued receipts.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Played a key role in the onboarding process for new clients, ensuring they were well-equipped to make full use of our services.
- Maintained and managed customer files and databases.
Education
High School Diploma -
Skyline High School
Dallas, TXSkills
- Telephone skills
- Money Handling
- Exceptional communication
- Documentation skills
- Email Etiquette
- Remote Work Capabilities
- Portfolio Maintenance
- Customer Support
- Call center experience
- Client Relations
- Customer Service
- Computer Skills
- Understanding Customer Needs
- Problem Resolution
- Microsoft Office
- Data Entry
- Inbound Call Management
- Policies and Procedures Adherence
Timeline
Client Service Specialist
The CMI Group
04.2004 - Current
High School Diploma -
Skyline High School