Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaDonna Ellis

Douglasville,GA

Summary

SUMMARY/OBJECTIVE


Professional with proven ability to handle customer claims with precision and efficiency. Strong skills in problem-solving, communication, and empathy, ensuring customer satisfaction and resolution. Known for fostering team collaboration and adapting to changing needs, driving positive outcomes and reliability.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Claims Customer Care Rep./Property Spec. Team

Liberty Mutual
08.2021 - Current
  • Asked probing questions and offered solutions to resolve customer issues.
  • Complied with confidentiality regulations in handling customer information.
  • Contributed to a positive work environment through active participation in team meetings and collaboration on best practices for customer care.
  • Guided customers through the claims process with clear explanations and instructions, ensuring they understood their responsibilities and rights under their insurance policies.
  • Fostered a collaborative work environment by actively participating in team meetings, special projectd and sharing valuable input.
  • Enhanced mentee performance by providing personalized guidance and support.

Hair Stylist

Untangled Suites
07.2002 - Current
  • Examined hair texture and condition to determine appropriate treatment.
  • Attended workshops and classes to remain current on hair products and styles to employ latest techniques and treatments.
  • Cut and styled natural, artificial, colored or textured hair.
  • Drove retail sales through salon product and service promotion, making specific client recommendations.

Referral Specialist

AIM Specialty Health/Anthem Inc
09.2016 - 07.2020
  • Tracked referral request progress and resolved issues to maintain smooth processing.
  • Entered confidential patient information and updated electronic records in database.
  • Obtained PA for services such as diagnostic imaging.
  • Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
  • Enhanced patient satisfaction by promptly addressing inquiries and resolving issues related to referrals.

Customer Service Representative

Anthem Inc.
08.2014 - 09.2016
  • Made outbound calls to obtain account information.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Education

Some College (No Degree) - Business Administration And Management

University of Indianapolis
Indianapolis, IN

Associate of Applied Science - Business Administration/Management

Ivy Tech Community College
Elkhart, IN
06.2009

License in Cosmetology - Cosmetology Education

Kaye’s School of Cosmetology
Indianapolis, IN
08.2002

Skills

  • Microsoft Office (Word, Outlook, Excel, PowerPoint); MAC OSX; AS 400; Alphanumeric Data Entry;
  • Adaptive to new technologies and applications
  • Customer Service
  • Claims Processing
  • Call Center Operations
  • Teamwork and collaboration
  • Problem-solving

Certification

  • Medical Terminology- 2016
  • Home Health Aide/Feeding Tubes- 2024


Timeline

Claims Customer Care Rep./Property Spec. Team

Liberty Mutual
08.2021 - Current

Referral Specialist

AIM Specialty Health/Anthem Inc
09.2016 - 07.2020

Customer Service Representative

Anthem Inc.
08.2014 - 09.2016

Hair Stylist

Untangled Suites
07.2002 - Current

Associate of Applied Science - Business Administration/Management

Ivy Tech Community College

License in Cosmetology - Cosmetology Education

Kaye’s School of Cosmetology

Some College (No Degree) - Business Administration And Management

University of Indianapolis

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