Ladonna Fair
Dallas
Overview
6
6
years of professional experience
1
1
Certification
Work History
Catastrophe Property Claims Adjuster
Mid-America Claims Services
10.2024 - 01.2025
- Worked catastrophe property loss claims for Florida Hurricanes, closing 5-10 claims daily.
- Specialized in handling home insurance claims, evaluating property damage, making coverage decisions and issuing payment and/or claim denial.
- Examined claims for accuracy by reviewing and confirming coverage, loss history, weather workbench reports and supplemental claims.
Property Claims File Examiner
Alacrity Services
03.2024 - 06.2024
- Evaluated property damage and loss for home insurance claims, ensuring accurate assessments in line with policy coverage.
- Reviewed and confirmed claim accuracy by cross-referencing loss history and weather workbench reports.
- Reviewed and analyzed insurance claim files ensuring compliance with company policies and regulatory standards.
- Identified discrepancies in claim documentation, reducing error rates by 15% through detailed file audits.
- Collaborated with adjusters and underwriters to resolve file inconsistencies and expedite claim approvals.
Claims File Examiner
ClaimCor
01.2023 - 06.2023
- Evaluated property damage and loss for home insurance claims, ensuring accurate assessments in line with policy coverage.
- Processed supplemental claims, maintaining thorough documentation to support claim decisions.
- Worked catastrophe property loss claims.
- Specialized in handling home insurance claims, evaluating property damage and loss.
- Examined claims for accuracy by reviewing and confirming coverage, loss history, weather workbench reports and supplemental claims.
Independent Claims Adjuster
Sedgwick Claims/Liberty Mutual Insurance
01.2022 - 12.2022
- Oversaw the entire lifecycle of daily total loss claims, from first notice of loss (FNOL) to salvage coordination.
- Handled a diverse range of auto and home insurance claims independently.
- Conducted comprehensive investigations to assess damage and determine coverage for auto and home insurance claims.
- Maintained expert knowledge of insurance policies and regulations to ensure compliance and informed decision-making.
- Negotiated fair settlements with policyholders and third parties, achieving timely resolutions to disputes.
- Maintaining up-to-date knowledge of insurance policies and regulations.
- Utilized Guidewire and Xactimate to navigate the process claims.
Independent Claims Adjuster
State Farm Insurance
05.2019 - 06.2022
- Conducted thorough investigations and assessments of auto catastrophe total loss and property claims resulting from Hurricane Ida and other catastrophes.
- Processed and resolved a high volume of express claims, advancing them to completion in a timely manner.
- Worked collaboratively with cross-functional teams to resolve complex claims, and deliver fair settlements.
Education
Master Of Arts -
Mount Mary
Milwaukee, WI01.2013
Bachelor Of Arts -
Mount Mary
Milwaukee, WI05.2004
Skills
- Claims processing
- Claims investigation
- Excellent people skills
- Damage assessment
- Excellent time management skills
- Policy interpretation
- Analytical-minded
- Estimating repair costs
- Tech-Savvy
- Logical
- Personal accountability
- Critical thinking
- Insurance policy knowledge
- Microsoft Office Suite
- Decision-making
- Policy investigations
- Team collaboration
- Liability determination
- MS office
- CCC reports
- Payment processing
- Claims adjustment
- Report and records review
- Accident scene investigations
- Relationship building
- Negotiation and mediation
- Client interviewing
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Computer skills
- Customer service and support
- Organizational skills
- Decision-making skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Claims
- Workload prioritization
- Teamwork skills
- Verbal communication
- Team building
- Claims evaluation
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Computer literacy
- Information gathering
- Goal setting
- Risk assessment
- Professionalism
- Coverage determination
Certification
TWIA
NFIP
STATE Farm auto, property, estimatics
Timeline
Catastrophe Property Claims Adjuster
Mid-America Claims Services
10.2024 - 01.2025
Property Claims File Examiner
Alacrity Services
03.2024 - 06.2024
Claims File Examiner
ClaimCor
01.2023 - 06.2023
Independent Claims Adjuster
Sedgwick Claims/Liberty Mutual Insurance
01.2022 - 12.2022
Independent Claims Adjuster
State Farm Insurance
05.2019 - 06.2022
Master Of Arts -
Mount Mary
Bachelor Of Arts -
Mount Mary
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