Work Preference
Summary
Overview
Work History
Education
Skills
Work Authorization
References
Timeline
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LADONNA GOMEZ

Baltimore,United States

Work Preference

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Baltimore, United States, USBaltimore, MD
Open to relocation: Yes

Important To Me

Work-life balanceCareer advancementFlexible work hoursPaid time off

Summary

Detail-oriented Business Associate with a strong background in administrative support. Demonstrates exceptional problem-solving, communication, and time management skills. Delivers efficient customer service and effectively manages multiple tasks under pressure. Committed to enhancing organizational success through consistent support and adaptability.

Overview

6
6
years of post-secondary education
9
9
years of professional experience

Work History

traffic/ controlled flagger

Epic Labor
Baltimore, United States
08.2026 - Current
  • Directed vehicle flow through construction sites, preventing potential accidents daily.
  • Executed hand signals for effective traffic management, ensuring safe vehicle flow between directions.
  • Communicated clearly with drivers, reducing risk of accidents and delays on work sites.
  • Alert heavy equipment operators of approaching vehicles to maintain safe work distances
  • Responded quickly to emergencies, ensuring the safety of all personnel involved.
  • Coordinate with site foremen to adjust lane closures based on changing project needs
  • Maintain clear sightlines for motorists by removing debris from active work zones
  • Report unauthorized personnel entries to site security to protect workers from hazards
  • Adhered to all safety protocols including use of hard hats, reflective vests, gloves.
  • Utilized radio communication systems effectively when communicating with other flaggers or supervisors.

Personal Support Worker

League For People With Disabilities
Baltimore, United States
07.2017 - Current
  • Ensured clients received daily care to maintain their well-being.
  • Provided emotional support to clients through active listening and engagement.
  • Aid with oral hygiene, dental care, and toileting
  • Assisted clients with bathing, showering, and hair care to enhance personal hygiene and comfort
  • Support personal hygiene routines to uphold dignity and health standards
  • Feed clients who cannot feed themselves
  • Provided daily living assistance to [N] individuals, promoting personal comfort and dignity
  • Maintain detailed care logs to track progress and support treatment plans
  • Facilitated social activities to encourage engagement and foster community inclusion among clients
  • Communicate effectively with families to provide updates on client well-being
  • Assisted individuals with daily living activities and personal care tasks.
  • Facilitated communication between clients and their families or guardians.
  • Taught basic life skills such as laundry, cooking, cleaning and hygiene habits.

team lead supervisor

Wawa
Baltimore, United States
07.2025 - 07.2026
  • Coordinated team shifts to maximize efficiency and maintain high service levels.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new team members on store procedures and best practices.
  • Delegated daily tasks to team members to optimize group productivity.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Motivated staff through positive reinforcement techniques.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Identified opportunities for process improvements, implementing changes when required.
  • Ensured compliance with company policies and procedures throughout the team.
  • Managed inventory levels and coordinated restocking of products efficiently.
  • Monitored food safety compliance to maintain health standards
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.

Maintained accurate inventory records and managed vendor communication for efficient restocking.

Analyzed waste reports to reduce product spoilage by % through improved ordering

Cashier/Customer Service/Sales Associate

Family Dollar
Schenectady, United States
02.2021 - 07.2025
  • Processed customer transactions efficiently and accurately.
  • Handled cash, credit, and digital payments securely.
  • Assisted customers with product inquiries and selections.
  • Resolved customer issues and complaints promptly.
  • Maintained cleanliness and organization of checkout area.
  • Collaborated with team members to enhance service quality.
  • Tracked inventory levels and replenished stock.
  • Monitored inventory levels and restocked merchandise as needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Assistant Manager

Family Dollar
Schenectady, United States
02.2020 - 07.2025
  • Organized and arranged shelves to enhance product visibility.
  • Handled trucks with supplies for efficient inventory management
  • I help with a fast and easy checkout and handle the register (declaring and loaning on)
  • Assisted customers in locating products to enhance their shopping experience
  • Performed opening and closing procedures to maintain store security.
  • Performed cleaning tasks to uphold store cleanliness and hygiene.
  • Stocked shelves to ensure product availability and presentation

Bakery Assistant Manager

Shoprite Supermarkets
Niskayuna, United States
01.2018 - 02.2020
  • Managed the ordering process for customer service phones to maintain efficient operations. customer service phones opening and closing the department Executed cleaning and organization of phones to enhance operational efficiency. Managed cake orders to ensure timely preparation and delivery. Executed mixing and packaging processes to maintain product quality. I also know how to write on cakes
  • Assisted in managing bakery operations and staff scheduling, contributing to efficient workflow at Shoprite Supermarkets.
  • Trained new team members on bakery procedures and safety protocols, enhancing team readiness and compliance.
  • Ensured product quality and freshness through regular inventory checks.
  • Maintained cleanliness and organization of the bakery area for compliance.
  • Developed promotional displays to enhance product visibility in-store.
  • Supported customer service by addressing inquiries and resolving issues promptly.
  • Trained new staff on company policies and procedures.
  • I handle ordering customer service phones opening and closing the department cleaning organizing phones cake ordering mixing and packaging I also know how to write on cakes

Education

Associate of Applied Science (A.A.S.) - applied buisness technology

Bryant & Stratton College-Albany
Albany, NY
05.2019 - 05.2022

High School Diploma -

Schenectady High
Schenectady, NY
01.2015 - 04.2018

Skills

  • Traffic direction management
  • Commercial Work zone maintenance
  • Construction site oversight
  • Safety equipment management
  • Safety training
  • Emergency response coordination
  • Incident reporting
  • Incident documentation
  • Emergency communication
  • Public safety communication
  • Safety signal coordination
  • Hazard recognition
  • Crisis management
  • Operational oversight
  • Operational assessment
  • Operational troubleshooting
  • Vigilance in operations
  • Risk assessment
  • Direction clarity
  • Two-way radio operation
  • Documentation procedures
  • Crew coordination
  • Crew scheduling
  • Inventory management
  • Workflow optimization
  • Management
  • Dispute management
  • Reliability
  • Customer service
  • Communication skills
  • Public interaction
  • Problem-solving
  • Precision in tasks
  • Meal preparation
  • Meal preparation
  • Communication skills
  • Incident documentation
  • Safety training
  • Operational assessment
  • Public interaction
  • Problem-solving

Work Authorization

Authorized to work in the US for any employer

References

References available upon request.

Timeline

traffic/ controlled flagger

Epic Labor
08.2026 - Current

team lead supervisor

Wawa
07.2025 - 07.2026

Cashier/Customer Service/Sales Associate

Family Dollar
02.2021 - 07.2025

Assistant Manager

Family Dollar
02.2020 - 07.2025

Associate of Applied Science (A.A.S.) - applied buisness technology

Bryant & Stratton College-Albany
05.2019 - 05.2022

Bakery Assistant Manager

Shoprite Supermarkets
01.2018 - 02.2020

Personal Support Worker

League For People With Disabilities
07.2017 - Current

High School Diploma -

Schenectady High
01.2015 - 04.2018
LADONNA GOMEZ