LaDonna Harrison
Decatur,MS
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
21
21
years of professional experience
Work History
Customer Service Representative (work From Home)
Cigna Express Scripts
St. Port Lucie, Florida
10.2023 - 12.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Promoted available products and services to customers during service, account management and order calls.
- Consulted with customers to resolve service and billing issues.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Accounts Payable
NHC Distributors LLC.
Philadelphia, MS
05.2022 - 10.2023
- Reconciled or entered report discrepancies found in financial records.
- Monitored loans and accounts payable to confirm payments are current.
- Reviewed invoices for accuracy and completeness prior to processing payments.
- Reconciled vendor accounts on a monthly basis.
- Collaborated closely with purchasing department personnel to resolve any discrepancies between purchase orders and invoices.
- Maintained vendor files, ensuring all documents were up-to-date and accurate.
- Resolved discrepancies between purchase orders and invoices.
- Prepared journal entries to record accounts payable transactions.
- Verified coding of invoices to ensure proper general ledger posting.
Customer Service Representative (work From Home)
Cigna Express Scripts
St. Port Lucie, Florida
09.2021 - 02.2022
- Consulted with customers to resolve service and billing issues.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Updated system with order specifics and customer details, preferences and billing information.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Biller and Intake
Vital Care Inc.
Meridian, MS
02.2019 - 09.2021
- Verified insurance and quoting accurate benefits for specific drug, route, and frequency given; Initiating prior authorizations for specific iv antibiotics according to insurance plan; Billing drug claims of medications, per-diems and nursing visits with correct modifiers
- Analyzed and interpreted patient medical and surgical records to determine billable services.
- Precisely completed appropriate paperwork and system entry regarding claims.
- Conducted research on insurance policies, procedures, and regulations to ensure compliance with all applicable laws.
- Performed insurance verification, pre-certification and pre-authorization.
Precert Clerk
Rush Health Systems/HC Watkins Sleep Center
Meridian, MS
09.2016 - 02.2019
- Analyzed trends in denials or rejections of claims due to lack of proper authorization.
- Compiled and submitted precertification requests for review by payers in accordance with established timelines.
- Reviewed patient medical records to determine medical necessity for requested services and procedures.
- Assisted with answering provider inquiries regarding preauthorization requirements and processes.
- Processed appeals when necessary following denial of authorization.
Accounts Payable/Central Supply
Oaks Rehabilitation and Health
Meridian, MS
05.2016 - 09.2016
- Maintained accurate inventory records for all items in the Central Supply Department along with rented equipment.
- Assisted with purchasing supplies and equipment to ensure adequate inventory levels were maintained.
- Monitored stock levels through periodic physical inventories and communicated results to management team as needed.
- Planned, organized and monitored the daily operations of the Central Supply Department.
Materials Management Assistant
Regency Hospital of Meridian
Meridian, MS
02.2016 - 05.2016
- Assisted with the ordering process by verifying stock levels and placing orders with vendors as needed.
- Utilized computer systems to track inventory levels, generate reports and process transactions.
- Compiled host charges daily into an excel spreadsheet and entered charges into HMS.
- Maintained the rental equipment log; entered rental into sentinel, stationing and charge logs to be billed on a daily basis;
Purchasing Manager (Hospital Closed)
Pioneer Community Hospital of Newton MS.
Newton, MS
04.2015 - 02.2016
- Performed all purchasing of supplies for the hospital and medical clinics associated with the hospital except for dietary and pharmacy supplies.
- Worked with accounts payable to verify that all invoices were accurate and were received with correct documentation of goods ordered and received;
- Responsible for making sure all departments submitted requisitions in a timely manner so all could be approved at the local and corporate level for capital purchases and stock purchases for cyclical review and replacement of accountable property;
- Liaison between corporate purchasing, vendors, and the hospital in regard to pricing and shipping.
- Monitored and replenished reagents and tools to ensure smooth workflow as well as eliminate delays.
- Adhered to organizational policies related to safety standards when handling medical equipment.
- Received, checked-in, and distributed medical equipment and supplies to various departments throughout the facility.
- Maintained accurate records of inventory levels and restocked supplies as needed.
- Communicated with management or other staff to resolve problems.
- Monitored loaner equipment inventory levels and ensured timely return of items by users.
Secretary
Long’s Building Supply
Decatur, MS
11.2014 - 04.2015
- Entered all end of day and month end reports into the general ledger.
- Reconciled both cash drawers daily and maintained a log of no tax customers for future reference.
- Kept all contractor invoices organized and ready for pickup.
- Processed payments from customers and contractors.
Insurance Representative
Bob Douglas State Farm
Newton, MS
11.2013 - 11.2014
- Processed customer payments for specific insurance policies;
- Reconciled the bank statement each month;
- Establish customer relationships and follow up with customers, as needed; Use a customer-focused, needs-based review process to educate customers about insurance options;
Medical Assistant / Referral Clerk
Decatur Family Medical
Decatur, MS
02.2011 - 11.2013
- Processed referrals and authorizations for specialty physicians;
- Helped with checking in patients by obtaining vital signs and current medications;
- Scheduled appointments; Pre-certified CT’s, and MRI’s.
Receptionist- for Radiology
Anderson Hospital
Meridian, MS
08.2010 - 02.2011
- Delivered reports to the floor and entered test to be performed.
- Part time while I was in College
Certified Pharmacy Tech
Anderson Hospital
Meridian, MS
08.2010 - 02.2011
- Assisted with filling of prescriptions, clarified name, medication name and quantity.
- Part Time while I was in College
Physician Tech
Meridian Medical Associates
Meridian, MS
05.2003 - 06.2010
- Scheduled appointments;
- Checked in patients (vital signs, medication updates);
- Copied of medical records according to release of medical records request;
- Answered patient calls to forward to the doctor or replied back with doctors’ instructions;
- Worked with Mends computer system along with Paper Vision, and Meditech.
Education
Associates of Arts Degree, Emphasis in Accounting -
Meridian Community College
08.2016
Associates of Applied Science in Surgical Technology -
East Central Community College
08.1996
High School Diploma -
Philadelphia High School
01.1990
Skills
- Appointment Scheduling
- Scheduling
- Customer Consulting
- Priorauthization
- Computer Proficiency
- Administrative Support
- Account Management
- Calendaring
- Data Collection
- Microsoft Office Suite
Phone Cell
601-527-6938
Phone Home
601-527-6938
Organizations
Gideon Auxiliary camp of Newton County, 2013, 2020, Auxiliary President
References
References available upon request.
Timeline
Customer Service Representative (work From Home)
Cigna Express Scripts
10.2023 - 12.2023
Accounts Payable
NHC Distributors LLC.
05.2022 - 10.2023
Customer Service Representative (work From Home)
Cigna Express Scripts
09.2021 - 02.2022
Biller and Intake
Vital Care Inc.
02.2019 - 09.2021
Precert Clerk
Rush Health Systems/HC Watkins Sleep Center
09.2016 - 02.2019
Accounts Payable/Central Supply
Oaks Rehabilitation and Health
05.2016 - 09.2016
Materials Management Assistant
Regency Hospital of Meridian
02.2016 - 05.2016
Purchasing Manager (Hospital Closed)
Pioneer Community Hospital of Newton MS.
04.2015 - 02.2016
Secretary
Long’s Building Supply
11.2014 - 04.2015
Insurance Representative
Bob Douglas State Farm
11.2013 - 11.2014
Medical Assistant / Referral Clerk
Decatur Family Medical
02.2011 - 11.2013
Receptionist- for Radiology
Anderson Hospital
08.2010 - 02.2011
Certified Pharmacy Tech
Anderson Hospital
08.2010 - 02.2011
Physician Tech
Meridian Medical Associates
05.2003 - 06.2010
Associates of Arts Degree, Emphasis in Accounting -
Meridian Community College
Associates of Applied Science in Surgical Technology -
East Central Community College
High School Diploma -
Philadelphia High School