Work Preference
Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
LADONNA HEDRICK
Open To Work

LADONNA HEDRICK

Concord,NC

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Service Project Coordinator Service Delivery CoordinatorCycle counterProject CoordinatorData Entry Clerk

Work Type

Full Time

Location Preference

HybridRemoteOn-Site
Location: Concord, NC, US
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Summary

Customer service expert with a solid background in administration and project coordination in the retail office equipment field. Recognized for establishing effective client communication and supporting strategic goals. Proficient in navigating high-volume challenges and driving process improvements. Core skills include logistics, conflict resolution, and program coordination.

Overview

9
9
years of professional experience

Work History

Service Project Coordinator

Lowe's Home Improvement
08.2022 - Current
  • Answered inbound calls from customers, service providers, and stores to support installation projects.
  • Managed outbound tasks and communications with customers and vendors to gather project updates.
  • Conducted initial contacts with customers and service providers to clarify project scope and expectations.
  • Ensured timely scheduling of projects within SLA, confirming arrangements with customers.
  • Coordinated product delivery with stores and customers to facilitate on-time project initiation.
  • Uploaded compliance documents related to permits and Lead Safe Practices into appropriate systems.
  • Resolved Work Order issues post-project completion, assessing costs and potential chargebacks.
  • Documented all project interactions accurately in Installation Management System, myRedVest, and Salesforce.

Service Delivery Coordinator

STAPLES BUSINESS ADVANTAGE
04.2017 - 04.2022
  • Delivered comprehensive administrative, human resources, logistics, and shipping support to department.
  • Communicated with customers to confirm or schedule deliveries using Scheduler.
  • Entered delivery dates into CFS system for accurate tracking.
  • Resolved customer issues and documented outcomes for process improvement.
  • Utilized Salesforce to generate quotes, acknowledgments, and installation drawings.
  • Created organized project folders containing order-related information.
  • Processed shipment labels for YRC freight to ensure timely deliveries.
  • Managed weekly payroll entries and closed out PTO, Sick Time, Floating Holidays, and VTO.

Cycle counter

CHARTWELL STAFFING/Spencer Assignment
08.2016 - 01.2017
  • Monitored and controlled inventory integrity through consistent audits and reconciliations.
  • Completed physical inventories with precision and attention to detail.
  • Conducted random and receipt audits to ensure accurate record-keeping.
  • Resolved discrepancies promptly to maintain inventory accuracy.
  • Organized workloads effectively, prioritizing tasks for efficient completion.
  • Managed high-volume tasks calmly using superior organizational abilities.

Education

High School Diploma - General Studies

Central Piedmont Community College
Charlotte, NC
05.1998

Skills

  • Conflict Resolution
  • Customer Service
  • Logistics
  • Creative Problem Solving
  • Communication
  • Process Improvement
  • Order Management
  • Program Coordination
  • Microsoft Office Word 365
  • Microsoft PowerPoint
  • Microsoft Excel
  • Microsoft teams
  • Microsoft powerapps
  • Microsoft dynamics 365

    • Customer service

Personal Information

Title: SERVICE COORDINATOR

Timeline

Service Project Coordinator

Lowe's Home Improvement
08.2022 - Current

Service Delivery Coordinator

STAPLES BUSINESS ADVANTAGE
04.2017 - 04.2022

Cycle counter

CHARTWELL STAFFING/Spencer Assignment
08.2016 - 01.2017

High School Diploma - General Studies

Central Piedmont Community College

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