LaDonna Hernandez
Granbury,TX
Summary
Dynamic professional with a proven track record at Vision City Granbury, excelling in customer service and strategic planning. Skilled in decision-making and task delegation, I effectively managed budgets and enhanced team performance, resulting in improved customer satisfaction and operational efficiency. Committed to fostering positive relationships and driving business growth through innovative solutions.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
Work History
Instructional Aide
Granbury ISD
11.2015 - Current
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support for students needing additional assistance, improving their understanding of course material.
- Prepared supplementary materials for diverse learners, helping accommodate varying learning styles and abilities within the classroom.
- Contributed to a positive classroom environment by establishing rapport with students and addressing individual needs.
- Assisted in monitoring student progress, providing feedback to teachers for assessment and improvement strategies.
- Supported student learning objectives through personalized and small group assistance.
- Maintained accurate records of student performance data, aiding teachers in making informed instructional decisions.
- Participated in professional development opportunities to stay current on best practices in education and improve instructional techniques.
- Assisted in the execution of school-wide assessment programs, ensuring accurate data collection and analysis for informed .
- Assisted in the execution of school-wide assessment programs, ensuring accurate data collection and analysis for informed decision making.
Manager
Vision City Granbury
05.2005 - 09.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Education
GED -
TCU
Ft.Worth Texas03-1982
Skills
- Customer service
- Time management
- Decision-making
- Task delegation
- Strategic planning
- Schedule preparation
- Schedule management
- Problem-solving aptitude
- Payroll Management
Certification
Reading Academy
MClass
Timeline
Instructional Aide
Granbury ISD
11.2015 - Current
Manager
Vision City Granbury
05.2005 - 09.2011
GED -
TCU
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