LaDonna Hilliard

Retail Store Manager

Shoe Department

Athens, AL

02.2001 - Current

Developed and maintained store policies and procedures.
Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
Implemented strategies to increase customer satisfaction levels and build brand loyalty.
Conducted regular inventory counts throughout the year to maintain accurate records.
Drafted detailed reports on store performance for upper management review.
Monitored store performance metrics, including sales, profitability and customer service ratings.
Ensured all safety protocols were followed at all times by staff members.
Initiated new product training sessions for employees to improve product knowledge.
Resolved customer complaints in a professional manner.
Monitored employee performance and provided feedback on a regular basis.
Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
Handled cash register transactions accurately while providing excellent customer service.
Conducted regular meetings with staff members to discuss performance issues or new initiatives.
Recruited, trained and managed a team of 10+ employees
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Prepared staff work schedules and assigned team members to specific duties.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Delegated work to staff, setting priorities and goals.
Established store tactics and strategies to achieve operational performance and sales goals.
Reviewed customer feedback to make operational improvements and promote satisfaction.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Preserved product quality by maintaining stockrooms and disposing of damaged items.
Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Strengthened work flow productivity by hiring, managing and developing top talent.
Managed inventory tracking and physical inventory counts to minimize loss.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Trained and mentored associates to teach daily tasks and procedures.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Updated and maintained store signage and displays.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Monitored employee performance and identified performance gaps for corrective action.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Increased store sales by cross-selling complementary items.
Performed regular audits to ensure compliance with company standards.
Established weekly and monthly goals for sales staff to achieve desired results.
Resolved customer complaints in a timely manner to maintain positive relationships with customers.
Organized merchandise displays according to seasonal promotions or special events.
Performed regular price checks to ensure competitive pricing.
Ensured compliance with safety regulations and company policies.
Established customer service standards and monitored staff compliance.
Prepared monthly reports on sales figures, expenses, profits.
Maintained accurate records of employee performance reviews.
Managed daily banking activities such as deposits and withdrawals.
Recruited, trained and supervised new employees.
Monitored inventory levels and placed orders to restock shelves.
Created weekly work schedules for store
Travel to other store locations to help get stores back to company’s standards
Understood and followed oral and written directions.
Completed day-to-day duties accurately and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Maintained schedule of class assignments to meet deadlines.
Answered calls per shift to assist with customer questions and concerns.
Assist in opening and closing other stores
Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
Enter data into the system accurately and completely

Summary

Overview

Work History

Retail Store Manager

Education

High School Diploma -

Some College (No Degree) - Nursing

Some College (No Degree) - Surgical Technology

Skills

Timeline

Retail Store Manager

High School Diploma -

Some College (No Degree) - Nursing

Some College (No Degree) - Surgical Technology

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