Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

LaDonna Hudgens

Granbury,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

31
31
years of professional experience

Work History

Parts and Customer Service Counter

Carey and Son's Marine-Granbury. TX
03.2021 - Current
  • Customer service, general office duties, filing, and receiving phone calls
  • Warmly welcomed customers upon approaching counter and placing orders
  • Oversee monthly storage payments, contracts, and customer storage both on-site and off-site
  • Role also entails supporting and managing inventory for boat, motor, and trailer parts, aiding both external and internal customers with purchases and inquiries about parts
  • Service department receives support through checking in and out of boats, message responses, and ordering parts necessary for boat repairs
  • It also requires answering general mechanical questions and providing warranty support as needed
  • Endure strong commitment to excellent customer service, ensuring positive and efficient shopping experience for all customers
  • It involves responding to customer questions about retail parts, price quotes, or general information, whether over phone or at parts counter
  • Research is conducted using online resources, manufacturer contacts, or in-house materials to address customer queries
  • Sales transactions for parts are managed over phone or at parts counter, with funds secured and till reconciled daily
  • Purchase orders are generated for parts needed for inventory, customer requests, or work orders are generated and sent to proper vendors
  • Accuracy of received parts is verified against shipping documents, and tare organized for easy access.
  • Delivered outstanding hospitality and excellent customer service to several patrons daily
  • Delivered outstanding hospitality and excellent customer service to patrons daily
  • Maintained stock and replenished workstation products.
  • Professionally answered telephones and responded to customer inquiries
  • Delivered outstanding hospitality and excellent customer service to patrons daily

Inside Sales Representative

FEI Inc-Mansfield, TX
03.2008 - 03.2021
  • Perform general office duties such as filing, answering phones, and monitoring emails
  • Provide product quotes to customers upon request, enter orders, verify order status, and send email confirmations
  • Schedule freight shipments for pickup
  • Place orders with vendors, generate purchase orders, and check inventory for stock and non-stock parts to confirm shipping dates
  • Worked closely with sales manager in order processing and quotations to ensure everything was done promptly
  • Professionally answered telephones and responded to customer inquiries
  • Delivered outstanding hospitality and excellent customer service to patrons daily
  • Ensure orders shipped out in timely manner
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customers' questions regarding products, prices, and availability.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Set up new accounts, established customer credit and set up payment methods

Medical Assistant

SHAW MEDICAL CENTER-Burleson, TX
05.2005 - 03.2008
  • Aided doctor with patient care and contributed to efficient operation of back office
  • Performed Venipuncture
  • Measured correct vital signs
  • Contacted patients for appointment reminders
  • Recorded patient histories
  • Cleaned patient rooms
  • Aided with charting
  • Participated In minor procedures
  • Average daily patient intake was 75 to 80 patients
  • Sanitized, restocked, and organized exam rooms and medical equipment
  • Obtained client medical history, medication information, symptoms, and allergies
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff

Inside Sales Representative

FEI, lnc. Mansfield, TX
01.1993 - 04.2005
  • Performed general office duties, filing, answering phones, and monitoring emails
  • Provided product quotes to customers upon request, entered orders, verified order statuses, and sent email confirmations
  • Schedule freight shipments for pickup
  • Place orders with vendors, generate purchase orders, and verify shipping dates by checking Inventory for both stock and non-stock parts
  • Support sales manager with order processing and quotations
  • Professionally answered telephones and responded to customer inquiries
  • Delivered outstanding hospitality and excellent customer service to patrons daily
  • Ensured orders shipped out in timely manner
  • Managed friendly and professional customer interactions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Answered customers' questions regarding products, prices, and availability.
  • Set up new accounts, established customer credit and set up payment methods.

Education

Certified In Medical Assistant - undefined

Concord
Grand Prairie, TX
01.2005

High school diploma -

Basic Mansfield High School
Mansfield, TX
05.1989

Skills

  • Customer service (10 years), phone etiquette
  • Inside sales
  • Order Entry
  • Microsoft office, word, excel, general office skills, data entry, 10 key (10 years)
  • Purchasing (10 years)
  • Inventory control
  • Organizational skills
  • Phlebotomy
  • Vital Signs
  • Patient Care
  • Experience Administering Injections
  • Medical office experience
  • Medical terminology
  • Patient care

References

  • Danielle McCarthy, Granbury, TX, 682-583-7093 Carey and Son's Marine Financial Manager
  • David Murray, President/ Co-Owner FEI, Inc. Immediate supervisor, 934 5 S" Ave, Mansfield, TX, 76063, 817-473-3344, [emailprotected]
  • Bonnie Boyd, Granbury, TX, 817-937-6567 Personal Reference

Timeline

Parts and Customer Service Counter

Carey and Son's Marine-Granbury. TX
03.2021 - Current

Inside Sales Representative

FEI Inc-Mansfield, TX
03.2008 - 03.2021

Medical Assistant

SHAW MEDICAL CENTER-Burleson, TX
05.2005 - 03.2008

Inside Sales Representative

FEI, lnc. Mansfield, TX
01.1993 - 04.2005

Certified In Medical Assistant - undefined

Concord

High school diploma -

Basic Mansfield High School

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LaDonna Hudgens