LaDonna Ingram
Chicago,IL
Summary
Core Competencies (ATS-Optimized)
- Operations Management
- People Leadership & Coaching
- KPI & Performance Metrics
- Process Improvement (CI / Lean mindset)
- Safety & Quality Compliance
- Root Cause Analysis
- Cross-Functional Collaboration
- Workflow Optimization
- Microsoft Office (Excel, Word, Outlook)
Overview
12
12
years of professional experience
Work History
Process Assistant
Amazon Fulfillment Center
Matteson, IL
12.2017 - Current
- Maintained working knowledge of latest industry techniques, methods and equipment.
- Monitored machine operations to detect malfunctions and report or resolve problems.
- Removed jammed materials from machines and readjusted components as necessary to resume operations.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Maintained excellent attendance record, consistently arriving to work on time.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
Tier 1 Associate
Amazon Fulfillment Center
Matteson, IL
08.2017 - 12.2021
- Loaded, unloaded and transferred materials using standard warehouse equipment, taking additional precaution when moving fragile items.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained excellent attendance record, consistently arriving to work on time.
- Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Reviewed orders by inspecting labeling, packaging and contents.
Department Manager
McDonald's
Palos Heights, IL
05.2014 - 08.2017
- Maintained working knowledge of latest industry techniques, methods and equipment.
- Monitored machine operations to detect malfunctions and report or resolve problems.
- Removed jammed materials from machines and readjusted components as necessary to resume operations.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Maintained excellent attendance record, consistently arriving to work on time.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
Education
High School Diploma -
Harper High School
6500 So. Wood06.2008
Business Management
Prairie State College
Chicago Heights, ILSkills
Operations & Process Leader L4/L5 Ready
Results-driven Operations Professional with 5 years of progressive experience at Amazon, advancing from Tier 1 to Process Assistant Proven ability to lead teams, monitor KPIs, reduce downtime, and drive continuous improvement in high-volume fulfillment environments Recognized for operational excellence, safety leadership, and consistent performance in fast-paced settings
Critical thinking
Microsoft Office
Written Communication
Leadership
Multitasking abilities
Computer skills
Timeline
Process Assistant
Amazon Fulfillment Center
12.2017 - Current
Tier 1 Associate
Amazon Fulfillment Center
08.2017 - 12.2021
Department Manager
McDonald's
05.2014 - 08.2017
High School Diploma -
Harper High School
Business Management
Prairie State College