La Donna Lee
Mobile,AL
Summary
Proven performer at Ashland Midtown Pub, adept in beverage preparation and suggestive selling, enhancing customer satisfaction and loyalty. Trained new hires, ensuring adherence to health codes and responsible alcohol service. Expertly managed inventory, significantly reducing waste. Cultivated strong customer relationships through service-oriented mindset, driving repeat business.
Overview
9
9
years of professional experience
Work History
Bartender/Server
Ashland Midtown Pub
08.2015 - 09.2024
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Assisted with inventorying beverage stock and bar supplies.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Skills
- Suggestive Selling
- Food Running
- Health codes compliance
- Beverage Preparation
- Payment Processing
- Service-oriented mindset
- Classic cocktails
- Preparing garnishes
- Responsible Alcohol Service
- Changing beer kegs
- Liquor, beer, and wine knowledge
- New Hire Training
Timeline
Bartender/Server
Ashland Midtown Pub
08.2015 - 09.2024
Similar Profiles
Sam LeeSam Lee
Assistant Manager - Front of House at Ashland Midtown PubAssistant Manager - Front of House at Ashland Midtown Pub
Khatija HiraniKhatija Hirani
SENIOR BUSINESS ANALYST at ASHLAND INDIA PVT LTD/ ASHLAND INCSENIOR BUSINESS ANALYST at ASHLAND INDIA PVT LTD/ ASHLAND INC
Khatija HiraniKhatija Hirani
SENIOR BUSINESS ANALYST at ASHLAND INDIA PVT LTD/ ASHLAND INCSENIOR BUSINESS ANALYST at ASHLAND INDIA PVT LTD/ ASHLAND INC
KRISTEN WHITEKRISTEN WHITE
Next Steps Content Writer at Church of the HighlandsNext Steps Content Writer at Church of the Highlands
Haylee LoganHaylee Logan
Management Trainee at Enterprise HoldingsManagement Trainee at Enterprise Holdings