LaDonna Mitchell
Bladensburg,MD
Summary
Highly competent and organized professional with extensive medical work experience combined with administrative oversight and staff leadership, resulting in exceptional quality and service standards. In-depth understanding of administration and office management best practices, skilled in scheduling, planning, organizing, and delegating. Ability to take the initiative and exercise independent judgment, decision-making, and problem-solving expertise. High performer with a passion for achieving challenging goals, keen to leverage Bachelor’s Degree in the healthcare and administrative roles to make a positive impact on people’s lives.
Overview
21
21
years of professional experience
Work History
Clinical Lab Representative
Children’s National Medical Center
01.2015 - Current
- Facilitate smooth operations by providing comprehensive administrative support
- Deliver excellent customer service by warmly greeting patients, answering a high volume of incoming calls, responding, and providing timely follow-up to inquiries
- Keep track of medical records and charts
- Improve patient registration processes by entering accurate patient information into the database while maintaining utmost levels of confidentiality at all times
- Troubleshoot specimen irregularities, assist with requisition problems, and make recommendations for process improvement
- Maximize patient comfort and positive outcomes by providing accurate specimen requirements and collecting blood specimens through venipuncture and capillary methods
- Increase productivity by maintaining and organizing laboratory equipment, as well as performing cleaning tasks
- Conduct training for new employees by incorporating robust performance measurement and promoting multidisciplinary collaboration to improve patient satisfaction.
Phlebotomy Lab Technician
Solstas Lab Partners
01.2009 - 01.2015
- Coordinated efficient patient flow activities by managing a high volume of incoming calls and scheduling appointments; oversaw billing and laboratory computer operations
- Established open communication with patients to alleviate anxieties and encourage comfort, instructed patients on specimen collection procedures
- Performed blood, urine, drug screen, paternity, and breath/saliva collection procedures while following safety, quality control, and procedural guidelines
- Answered patients' questions on collection techniques and provided additional information as requested
- Maintained phlebotomy area clean and stocked with supplies, ensured proper packaging and storage for the preservation of blood.
Phlebotomist
Lab Corp
01.2004 - 01.2009
- Prioritized daily activities based on the urgency of requests for fluid samples
- Identified patients and personal information, kept accurate records on specimens and tests
- Ensured integrity of specimens and confidentiality of results while performing venipuncture and skin puncture procedures, urine collections, centrifuging, and autoclaving tests
- Maintained specimen quality by handling specimens according to laboratory protocols and delivering to the processing area in a timely manner
- Prepared equipment to efficiently collect blood products, verified records, and organized specimens for laboratory analysis, complying with all safety requirements.
Administrative Assistant
Department of Transportation
01.1991 - 01.1994
- Maximized productivity of administrative and clerical functions by assisting with general administration duties, highly confidential business correspondence, appointment scheduling, and travel management
- Handled day-to-day telephone communications, responded to inquiries, proactively addressed and resolved any arising administrative issues
- Generated effective presentation materials and reports, edited and proofread documents to ensure accuracy
- Ensured a high degree of confidentiality and ethical behavior while filing and retrieving documents, records, and reports.
Education
GENERAL -
SOCIAL SCIENCE B.S. DEGREE/MINOR - PSYCHOLOGY
University of Maryland University College (UMGC)
2021
A.A - undefined
Prince George’s Community College
2019
MEDICAL ASSISTANT CERTIFICATE - undefined
2006
EMT LICENSE - undefined
2000
PHLEBOTOMY CERTIFICATE TRAINING PROGRAM - undefined
Howard University
1998
Skills
- Attention to Detail
- Problem Solving
- Customer Service
- Database Management
- Research
- Analytical Skills and Data Collection
- Scheduling and Planning
- Staff Training and Development
- Laboratory techniques
- Specimen labeling procedures
- Clinical team coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Clinical Lab Representative
Children’s National Medical Center
01.2015 - Current
Phlebotomy Lab Technician
Solstas Lab Partners
01.2009 - 01.2015
Phlebotomist
Lab Corp
01.2004 - 01.2009
Administrative Assistant
Department of Transportation
01.1991 - 01.1994
GENERAL -
SOCIAL SCIENCE B.S. DEGREE/MINOR - PSYCHOLOGY
University of Maryland University College (UMGC)
A.A - undefined
Prince George’s Community College
MEDICAL ASSISTANT CERTIFICATE - undefined
EMT LICENSE - undefined
PHLEBOTOMY CERTIFICATE TRAINING PROGRAM - undefined
Howard University
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