LaDonna Wood Murphy

Provided clerical support to Army, pilots, students and staff, through a contracted company on a military base, for pilots in training.

Calculated and input flying times, reported helicopter repairs, helicopter times down for maintenance for 15 machines.

Worked closely with pilots, staff, and supervisors to ensure accurate flight hours entered into the Army support system.

Prepared reports monthly to be submitted to Pentagon on craft maintenance, flight hours, etc.

Prepared legal documents for paid out loans.

Processed mortgages and titles through bank system and state systems to allow customers ro receive proper paperwork showing debt free ownership of their property.

Corresponded with upper level staff and outside agencies to problem solve any discrepancies and issues needed to complete the final recording of legal documents proving customer's paid out loan status.

• Assisted customers in selecting bridal gowns and accessories to enhance their shopping experience.
• Maintained knowledge of current fashion trends to provide informed recommendations to clients.
• Processed sales transactions efficiently using POS systems, ensuring accuracy and customer satisfaction.
• Collaborated with team members to organize merchandise displays and maintain store presentation standards.
• Engaged with clients to understand their specific needs, fostering strong customer relationships and loyalty.
• Managed inventory levels by conducting regular stock checks and coordinating restocking efforts.
• Supported promotional events by creating engaging displays that attracted customer attention and increased foot traffic.
• Provided exceptional service, addressing customer inquiries promptly while maintaining a positive shopping atmosphere.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.

• Provided exceptional customer support by addressing inquiries and resolving issues efficiently.
• Collaborated with team members to streamline processes and enhance service delivery.
• Executed daily operational tasks while adapting quickly to changing priorities and demands.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Improved resolution time with effective problem-solving for customer complaints.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded proactively and positively to rapid change.
• Promptly responded to inquiries and requests from prospective customers.

• Managed accounts payable and receivable processes to ensure timely payments and accurate record-keeping.
• Assisted in preparing monthly financial statements, reconciling discrepancies to maintain accurate financial reporting.
• Maintained organized financial records using accounting software to facilitate audits and reviews.
• Collaborated with staff to resolve billing inquiries, enhancing overall communication and satisfaction levels.
• Streamlined invoicing procedures, improving efficiency in payment collection cycles across departments.
• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
• Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
• Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
• Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.

• Managed incoming calls and correspondence, ensuring timely communication with patients and staff.
• Assisted in preparing reports and presentations, ensuring accuracy and adherence to deadlines.
• Oversaw daily office operations, maintaining high levels of organization and compliance with regulations.
• Collaborated with healthcare professionals to streamline communication channels across departments.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
• Maintained inventory of office supplies and placed orders.
• Developed filing system for historical documents, preserving important company records and improving access to information.
• Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
• Monitored office supplies inventory, ensuring availability of essential items without overstocking.
• Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.