Ladonna Richardson
Boston,MA
Summary
Customer-focused Sales Representative with 7 years of experience solving problems for clients. Addressing customer concerns and resolving issues in a diplomatic manner. Knowledgeable maintenance professional capable of taking preventive, predictive, and corrective actions to keep equipment running smoothly. Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design. Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Receptionist
Red Hat/ Sunstate Security
03.2023 - Current
- Enhanced building security by diligently monitoring CCTV systems and reporting suspicious activities.
- Assisted in reducing security risks by conducting thorough bag checks and screening processes for all entrants.
- Aided in loss prevention efforts by promptly detecting and reporting theft incidents to the appropriate authorities.
- Provided exceptional customer service, addressing inquiries and directing visitors to appropriate departments or personnel.
- Improved response times during emergencies by organizing regular training sessions on evacuation plans and first aid protocols for reception staff members.
- Enhanced overall visitor experience through proactive assistance in wayfinding and sharing information about available amenities within the facility.
Security Receptionist
GE / Aillied America
04.2022 - 03.2023
- Enhanced building security by diligently monitoring CCTV systems and reporting suspicious activities.
- Maintained a safe and secure environment for visitors by following strict access control procedures.
- Assisted in reducing security risks by conducting thorough bag checks and screening processes for all entrants.
- Streamlined visitor check-ins with efficient use of electronic visitor management systems.
- Aided in loss prevention efforts by promptly detecting and reporting theft incidents to the appropriate authorities.
- Promoted a positive work culture among reception staff members through effective teamwork and clear communication channels.
Security Receptionist
Securitas Security Services USA
04.2020 - 07.2022
- Enhanced building security by diligently monitoring CCTV systems and reporting suspicious activities.
- Assisted in reducing security risks by conducting thorough bag checks and screening processes for all entrants.
- Aided in loss prevention efforts by promptly detecting and reporting theft incidents to the appropriate authorities.
- Provided exceptional customer service, addressing inquiries and directing visitors to appropriate departments or personnel.
- Improved response times during emergencies by organizing regular training sessions on evacuation plans and first aid protocols for reception staff members.
- Enhanced overall visitor experience through proactive assistance in wayfinding and sharing information about available amenities within the facility.
Front of House Supervisor
Ocean State Job Lot
01.2020 - 04.2022
- Make sure is cashier need anything deleted or help with anything I was there to assist and to jump in as well on register if needed and to make sure merchandise is set up correctly in store
Food Supervisor
Summit food
04.2021 - 11.2021
- Planned a well-organized meal service that could accommodate as many as [Number] diners in [Timeframe]
- Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals
- Double-checked the data's accuracy and integrity
- Was in charge of food costs and inventory management
- Oversaw grill, stove and oven and cleaned all equipment after every shift.
Youth Worker
Y2Y Harvard Square
10.2018 - 06.2020
- Addressed and resolved neighborhood problems and complaints in a tactful and timely manner
- I Was to make sure guest had some to talk to if needed to vent
- And my job was make sure guest did not hurt themselves are Wrote and delivered weekly reports on community service programs in both written and oral form.
Shift Leader
The Goodwill Store
07.2019 - 05.2020
- Guided both FOH and BOH employees through daily tasks and kept track of their progress throughout the day
- Worked with internal teams to improve materials handling, production, and shipping operations
- Customers were notified of upcoming sales events and promotions
- If employees needed help answering questions I was there to assist and if guests needed assistance that my employees could not answer I was there to assist as well as an answer any questions that a guests needed answer and I'll order fashion
Teacher Assistant
Bright Horizons at Charlestown
10.2016 - 06.2019
- Worked closely with the classroom teacher on a daily basis to ensure that activities ran smoothly
- Created lesson materials, visuals, and digital presentations to supplement lesson plans
- Was in charge of monitoring, enforcing rules, and assisting the lead teacher in the classroom and common areas
- Kept track of [Number] students on field trips by supervising various tasks such as roll call, [Task], and [Task] in order to keep kids safe in public places.
Head Cashier Supervisor
Pei Wei
11.2014 - 11.2017
- Trained new team members on how to use the POS system, customer service strategies, and sales objectives
- Standard operating procedures were created by me
- Educated customers about promotions to increase sales
- Trained employees in all aspects of their jobs, including how to use the register, merchandising, and customer service
- Handled POS transactions such as checks, cash, credit card purchases, and refunds.
Head Hostess
Legal C Bar - Dedham
04.2012 - 07.2014
- Customer questions about hours, seating, and [Type] information were answered by me
- Created artistic menu boards that used eye-catching decorative techniques to highlight current specials and promotions
- Took phone and walk-in reservations, keeping scheduling demands and kitchen output on schedule to avoid overbooking
- Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business
- Informed servers of newly seated parties for quick service
- Kept the tables clean and tidy with tableware, glassware, silverware, and linens
- Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons
- Checked the seating area and the restrooms to make sure they were clean every [Timeframe].
Education
High School -
Nooan Business Acdmey
01.2006
Skills
- First Aid/CPR
- Customer service
- Problem resolution
- Team Leadership
- Project organization
- Budgeting
- Restaurant operations
Certification
First Aid/CPR Certified
Timeline
Security Receptionist
Red Hat/ Sunstate Security
03.2023 - Current
Security Receptionist
GE / Aillied America
04.2022 - 03.2023
Food Supervisor
Summit food
04.2021 - 11.2021
Security Receptionist
Securitas Security Services USA
04.2020 - 07.2022
Front of House Supervisor
Ocean State Job Lot
01.2020 - 04.2022
Shift Leader
The Goodwill Store
07.2019 - 05.2020
Youth Worker
Y2Y Harvard Square
10.2018 - 06.2020
Teacher Assistant
Bright Horizons at Charlestown
10.2016 - 06.2019
Head Cashier Supervisor
Pei Wei
11.2014 - 11.2017
Head Hostess
Legal C Bar - Dedham
04.2012 - 07.2014
High School -
Nooan Business Acdmey