Hi, I’m
LaDonna Runyon
San Antonio,TX
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
22
years of professional experience
Work History
Candlewood Suites Hotel
Laundry Attendant
07.2022 - 10.2022
Job overview
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
- Received and counted clothing items to provide fees and date of pick up for customers.
- Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
- Followed environmental regulations when handling hazardous materials for laundromat safety.
Country Inn & Suites By Radisson
Front Desk Associate
04.2021 - 10.2022
Job overview
- Answered multi-line phone system and enthusiastically greeted callers.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Maintained clean and organized front desk areas to uphold polished company image.
- Used internal software to process reservations, check-ins and check-outs.
- Answered customer telephone calls promptly and appropriately handled needs.
Super 8 Hotel
Front Desk Assistant
07.2021 - 07.2022
Job overview
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled payment and bill processing, change giving and payment collecting for guests.
- Maintained transaction security by verifying payment cards against identification.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Maintained clean and organized front desk areas to uphold polished company image.
- Used internal software to process reservations, check-ins and check-outs.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Received, screened and routed incoming calls.
- Collected room deposits, fees, and payments.
La Quinta
Front Desk Agent
05.2021 - 06.2022
Job overview
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Trained new staff members in customer service techniques and hotel operations.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Stored guest valuables in safe and individual boxes for security.
- Prepared reports on guest satisfaction levels and other metrics.
Dollar General Store
Lead Key Holder
05.2016 - 06.2017
Job overview
- Managed store's stock inventory and ordered new merchandise to replenish low-stock items.
- Opened inventory boxes and restocked shelves.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Wrapped, boxed and weighed bakery department products.
IHOP
Assistant Manager
02.2001 - 12.2016
Job overview
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Created employee schedules to align coverage with forecasted demands.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
I
Benton High SchoolBenton, LA
High School Diploma
05.1989
Skills
- Customer Experience
- Inventory Support
- Maintaining Safety Protocols
- Cash Register Operations
- Serve Customers
- Complex Problem-Solving
- Client Support
- Product Knowledge
- Maintaining Safety Practices
- Hospitality Management
- Guest Relations
- Customer Needs Assessments
Timeline
Laundry Attendant
Candlewood Suites Hotel
07.2022 - 10.2022
Front Desk Assistant
Super 8 Hotel
07.2021 - 07.2022
Front Desk Agent
La Quinta
05.2021 - 06.2022
Front Desk Associate
Country Inn & Suites By Radisson
04.2021 - 10.2022
Lead Key Holder
Dollar General Store
05.2016 - 06.2017
Assistant Manager
IHOP
02.2001 - 12.2016
I
Benton High School
High School Diploma
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