Hi, I’m
LaDonna Runyon
San Antonio,TX
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful Type setting. Reliable Job Title well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
2
years of professional experience
Work History
Super 8 By Wyndham
Front Desk Agent
07.2022 - 01.2023
Job overview
- Monitored hotel's budget and financial records.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Developed and maintained positive relationships with guests for satisfaction.
Studio 6 Extended Stay
Front Desk Agent
08.2022 - 12.2022
Job overview
- Monitored hotel's budget and financial records.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Motel 6
Housekeeping Attendant
06.2022 - 12.2022
Job overview
- Kept building entryway glass clean and polished for professional presentation.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
La Quinta
front dwak
01.2021 - 11.2022
Job overview
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
Candlewood Suites Hotel
Laundry Attendant
01.2021 - 06.2022
Job overview
- Supported fellow staff members with delivery and pickup of customer orders.
- Supported accurate records by recording laundry and dry-cleaning processes and transactions.
- Used irons and iron boards to press clothing, folding and organizing garments.
- Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
- Cleaned machine filters and lubricated equipment.
- Assisted with unloading and loading customer laundry items.
- Followed environmental regulations when handling hazardous materials for laundromat safety.
Education
Benton Jr-sr High School Benton LA
05.1989
Skills
- Childcare Settings
- Checking Guests In and Out
- Automated Telephone Systems
- Serve Guests
- Rewards Programs
- Transportation Information
- Hotel Reservations
- Verifying Reservations
- Fitness Center Management
- Personable Demeanor
- Front Desk Management
- Conflict and Issue Documentation
- Written and Oral Communications
- Constructive Feedback
- Telephone Reservations
- Professional Relationships
- Special Reservations
- Bookkeeping
Timeline
Front Desk Agent
Studio 6 Extended Stay
08.2022 - 12.2022
Front Desk Agent
Super 8 By Wyndham
07.2022 - 01.2023
Housekeeping Attendant
Motel 6
06.2022 - 12.2022
front dwak
La Quinta
01.2021 - 11.2022
Laundry Attendant
Candlewood Suites Hotel
01.2021 - 06.2022
Benton Jr-sr High School
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