LaDonna Sauls
Summary
A self-motivated, hard-working individual , seeking a challenging and rewarding position with 10 years and counting of diverse work experience with desire to be employed by a organization that will utilize my skills to provide more professional growth and development. However only related Customer Service Representative roles are included and more information is available.aupon request
Overview
1
1
Certification
Work History
Healthcare Customer Service Representative
Conduent - Humana.
- Verify medical and pharmaceutical benefits for members who are of age 65 and older or may have serious disability
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Maintain up-to-date knowledge of Centers for Medicare & Medicaid Services
- Document detailed Complaint, Grievance, and Appeal Filling(CMS), and Medigap policies
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
Retention Customer Service Representative
Sutherland Global - AT&T
- Provide knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Offer personalized assistance based on each client''s unique situation, leading to higher success rates in retaining customers.
- Assist customers with account updates and plan changes to optimize their satisfaction and loyalty.
Collections Agent
Sutherland Global - Toyota
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Technical Support Representative
Asurion - AT&T
- Provide remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improve customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolve complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Assist customers with damage and repair claims
Healthcare Customer Service Representative
Teleperformance USA - Blue Cross and Blue Shield
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Help member comprehend Coordination of Benefits with employers along with Cobra coverage
- Provide pharmaceutical and medical claim information; conflict and solution
- Assist members with comprehending prior authorization, pre determination , and referrals
- Verify pharmaceutical and medical benefits
- Document detailed Complaint, Grievance, and Appeal Filling
Cook/Line Cook/Concessions Attendant
First Class Workforce Solutions
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Delivery Driver
DoorDash/Amazon Fetch/Instacart/Ubereats
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
High school diploma -
Cypress Falls High school
Houston, TXNRCMA Certification #163000 Expires 04/04/25
Concorde Career College
Grand Prairie, TX01-2018
Skills
- Call Center
- Customer Service
- Assisting
- Guest Service
- Insurance Verification
- HIPAA
- CRM Software
- Customer support
- Filing
- Guest services
- Cash handling
- Technical support
- Salesforce
- Cold calling
- Software troubleshooting
- Help desk
- Driving
- Front desk
- Shipping & receiving
- Grocery store
- Delivery
- Cleaning
- Time management
- Picking & packing
- Dual Monitors
- Litton
- CRM Service
- Rx Nova/Argus
- Avaya Hard Phone
- Telecom Softphone
- Skype Communications
- Microsoft Word and Excel Documents
- Strong Computer Skills
- Customer Service Interface System (CI)
Certification
- Driver's License, effective 10/01/13
- Food Handler Certification
Assessments
- Administrative assistant/receptionist, Proficient
- Customer focus & orientation, Proficient
- Call center customer service, Proficient
- Customer service, Proficient
- Sales skills, Proficient
- Work style: Reliability, Proficient
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Healthcare Customer Service Representative
Conduent - Humana.
Retention Customer Service Representative
Sutherland Global - AT&T
Collections Agent
Sutherland Global - Toyota
Technical Support Representative
Asurion - AT&T
Healthcare Customer Service Representative
Teleperformance USA - Blue Cross and Blue Shield
Cook/Line Cook/Concessions Attendant
First Class Workforce Solutions
Delivery Driver
DoorDash/Amazon Fetch/Instacart/Ubereats
High school diploma -
Cypress Falls High school
NRCMA Certification #163000 Expires 04/04/25
Concorde Career College
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