Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Work Availability
Timeline
Hi, I’m

LaDonna Scott

Haines City,FL
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LaDonna Scott

Summary

Benefits Manager with experience includes overseeing a wide range of plans, including retirement, medical, dental, vision, life and disability. Handles company-wide maintenance needs as well as new hire and open enrollment processes. Develops cost-saving initiatives in pension administration. Adept at maintaining plan compliance with industry practices, legal requirements and company standards. Skilled in account servicing, auditing and vendor relations. Expert Namely, ADP WFN, Paylocity, Bswift and Sequoia user.

Overview

8
years of professional experience

Work History

ChurnZero Inc

Benefits Manager
06.2022 - Current

Job overview

  • Remote Global Benefits Leader with over 20 years of HR experience, hired to establish a global employee benefits program after the transition from a Professional Employer Organization (PEO) for the U.S. and manage benefits for the Netherlands.
  • Directed and controlled 401K, medical, dental, and vision benefit packages.
  • Administered additional benefit programs, including COBRA, FSA, HSA, 401K and voluntary benefits.
  • Evaluated different providers offering range of services, coverages and plan options to pick optimal choice.
  • Oversaw yearly open enrollment processes.
  • Kept programs in line with plan structure, company policy and legal requirements.
  • Audited benefit programs and agreements to optimize service delivery.
  • Educated new hires about different benefit plans.
  • Performed evaluations of competitor actions, legislative changes and collective bargaining results in order to make sound decisions about future company benefits and compensation.
  • Reduced benefits expenses by revamping company plans for medical, dental, life and disability.
  • Created rewards and recognition programs for acknowledging employees' achievements.
  • Expedited benefit delivery by establishing working relationships with benefit providers.
  • Created the global health and wellness program to improve all pillars of employee wellness and increase engagement.
  • Established the 401k Committee and served as a member of the committee.
  • Established the ChurnZero Culture Committee to create and implement initiatives that help to maintain a positive, diverse and consistent company culture.
  • Audit and assess compliance with legal and regulatory requirements and ensure all benefits comply with legislative requirements such as the ACA, HIPAA, ERISA, FMLA, ADA and other applicable regulations.
  • Proved successful working within tight deadlines and a fast-paced environment.

Aptos, LLC

Senior People Advisor, Compensation, Benefits & Systems
10.2019 - 06.2022

Job overview

  • Global manager of fully insured benefit programs in the U.S., Canada and Mexico, including implementing new benefit programs, improving existing programs, directing and planning the day-to-day operations of all group benefits
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
  • Checked employees' benefits enrollment for accuracy and inputted all data into ADP Workforce Now.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Negotiated and managed contracts with health insurance providers to secure cost-effective employee coverage.
  • Reduced employee turnover by creating welcoming, inclusive and employee-centered work culture.
  • Coordinated and conducted employee orientations to promote understanding of coverage and options.
  • Created employee education programs to improve understanding of benefits packages and increase utilization.
  • Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
  • Implemented open enrollment system to streamline benefits processes for employees.
  • Developed comprehensive benefits packages to improve employee satisfaction and retention.
  • Analyzed and reported on employee benefits data to identify trends and develop strategies for improvement.
  • Built relationships with vendors to foster quality service delivery.
  • Assisted with design and implementation of various employee benefits programs.
  • Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
  • Created health and wellness program to improve all pillars of employee wellness and increase engagement.
  • Audited and assessed compliance with legal and regulatory requirements and ensure all benefits comply with legislative requirements such as the ACA, HIPAA, ERISA, FMLA, ADA and other applicable regulations.

Aptos, LLC

HRIS and Benefits Coordinator of North America
04.2018 - 10.2019

Job overview

  • Managed fully insured benefit programs in the U.S., Canada and Mexico, including implementing new benefit programs, improving existing programs, directing and planning the day-to-day operations of all group benefits
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
  • Checked employees' benefits enrollment for accuracy and inputted all data into ADP Workforce Now.
  • Created employee education programs to improve understanding of benefits packages and increase utilization.
  • Implemented open enrollment system to streamline benefits processes for employees.
  • Collaborated with HR to develop and maintain up-to-date benefits manual.
  • Coordinated and conducted employee orientations to promote understanding of coverage and options.
  • Built relationships with vendors to foster quality service delivery.
  • Expedited benefit delivery by establishing working relationships with benefit providers.
  • Audit and assess compliance with legal and regulatory requirements and ensure all benefits comply with legislative requirements such as the ACA, HIPAA, ERISA, FMLA, ADA and other applicable regulations.

ACA-GPS, LLC

Implementation Specialist
09.2016 - 04.2018

Job overview

  • Focused HR software solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
  • Suggested solutions to developing problems during project so that correct modifications could be made.
  • Cultivated relationships with sales team to support and supply corrective actions.
  • Implemented training initiatives by incorporating industry trends and collaborating with senior leaders.
  • Responded to customer inquiries and provided technical assistance over phone and via email.
  • Assisted account executives with strengthening client relationships through targeted solutions.
  • Assessed project scope to confirm details and understand customer expectations in advance.
  • Explained complex, technology-related issues in basic, understandable terms to clients.
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Tested new software prior to deployment.
  • Monitored system performance to identify potential issues.
  • Diagnosed and troubleshot software and network issues.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

The Judge Group/ADP

Benefits Specialist Contractor
12.2015 - 06.2016

Job overview

  • Contract position with ADP, a payroll and benefits company.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Used ADP systems to provide termination, discrepancy and eligibility reports to the client for benefits including medical, dental, vision, FSA/HSA, life, disability and voluntary benefits
  • Maintain accurate and timely information for client regarding benefit enrollments, eligibility, discrepancies and terminations.

Education

North Carolina A & T State University
Greensboro, NC

Bachelor of Arts from Psychology

Mercer University
Macon, GA

MBA from Human Resource Management And Marketing

Skills

  • Vendor Relations
  • Data Collection
  • Contract Review
  • Auditing Procedures
  • Regulatory Compliance
  • Benefits Administration
  • Vendor Relationship Management
  • 401K Experience
  • Benefit Auditing
  • Program Leadership
  • Program Administration
  • Program Management
  • Namely, ADP WFN, Paylocity, Bswift and Sequoia Expertise
  • Employee Relations
  • Implementing skills
  • Global benefit programs administration
  • Vendor relationship management
  • Benefit auditing
  • Vendor onboarding
  • Training proficiency

Affiliations

Alpha Kappa Alpha Sorority, Incorporated

Availability
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Timeline

Benefits Manager

ChurnZero Inc
06.2022 - Current

Senior People Advisor, Compensation, Benefits & Systems

Aptos, LLC
10.2019 - 06.2022

HRIS and Benefits Coordinator of North America

Aptos, LLC
04.2018 - 10.2019

Implementation Specialist

ACA-GPS, LLC
09.2016 - 04.2018

Benefits Specialist Contractor

The Judge Group/ADP
12.2015 - 06.2016

North Carolina A & T State University

Bachelor of Arts from Psychology

Mercer University

MBA from Human Resource Management And Marketing

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LaDonna Scott