Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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LADONNA SETTLES

AIKEN,SOUTH CAROLINA

Summary

I have performed in a variety of environments. As a result, I have been exposed to diverse people, work styles, standards of measurement, corporate structures and demands. What has remained consistent throughout is my ability to produce results in a range of business climates. I am a bright, highly organized, result oriented individual. Possessing excellent oral and written communication skills, a good attitude, and a familiarity with computer operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Resourceful professional with experience in customs clearances and shipment coordination. Skilled in cargo management and knowledgeable about customs regulations. Expertly develops client relationships and provides tailored solutions.

Overview

20
20
years of professional experience

Work History

Customs Brokerage Representative II/Trainer

UPS/STTAS
01.2010 - 05.2023
  • Request necessary import documentation, such as customs invoice, certificates of origin, and cargo-control documents.
  • Stay abreast of changes in import and export laws or regulations, by reading current literature, attending meetings or conferring with colleagues.
  • Confer with officials in different agencies to facilitate clearance of goods through customs and quarantine.
  • Obtain line releases for frequent shippers of low-risk commodities, high-volume entries, or multiple container loads.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels
  • Prepared and submitted Harmonized Tariff Schedules (HTS) codes to US Customs

Sales Representative

Janeice Products Company, Inc
01.2008 - 01.2010
  • Negotiate prices or terms of sales or service agreements.
  • Prepare and submit sale contracts for orders.
  • Evaluate needs to promote product or service sales.
  • Answer customers' questions about products, prices, availability, or credit terms.
  • Quote prices, credit terms, or other bid specifications.
  • Attend sales or trade meetings to obtain information about market conditions, business trends, environment regulations, and industry developments.
  • Managed customer accounts to secure customer satisfaction and repeat business
  • Developed and implemented sales strategies to increase profits

Assistant Manager

Rainbow Apparel
01.2005 - 01.2008
  • Provided customer service by greeting and assisting customers and responding to customer inquires and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, and performing services for customers.
  • Examined merchandise to ensure that it is correctly priced and displayed
  • Hire, train and evaluate personnel in sales, assisted with hiring and firing personnel when necessary
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success

2nd Assistant Manager

Dollar General
06.2003 - 01.2005
  • Provide customer service by greeting and assisting customers and responding to customer inquires and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, and performing services for customers.
  • Examined merchandise to ensure that it is correctly priced and displayed
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Opened and closed location and monitored shift changes to uphold successful operations straggles and maximize business success
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service

Education

Some College (No Degree) - Nursing

Augusta Technical College
Augusta, GA

High School Diploma -

Silver Bluff High School
Aiken, SC
06.2003

Skills

  • Flexible and Adaptable
  • Software Proficiency (MS Office, Word, Excel, Powerpoint, etc)
  • Excellent Communication
  • Data Entry
  • Decision-Making
  • Planning and Coordination
  • Training and Development
  • Self-Motivated
  • Attention to Detail
  • Office Operations
  • Active Listening
  • Time Management
  • Status Updates
  • Administrative Support
  • Reading Comprehension
  • International Shipments
  • Team Goals
  • Customs Regulations Compliance
  • Customer Experience
  • Internal Audits
  • Learning Strategies
  • Invoice Processing
  • Freight Brokerage
  • Performance Review
  • Following Sops
  • Special Projects
  • Quarterly Reviews
  • Team Meetings
  • Inbound Calls
  • Harmonized Tariff Schedule
  • Customs Documents

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customs Brokerage Representative II/Trainer

UPS/STTAS
01.2010 - 05.2023

Sales Representative

Janeice Products Company, Inc
01.2008 - 01.2010

Assistant Manager

Rainbow Apparel
01.2005 - 01.2008

2nd Assistant Manager

Dollar General
06.2003 - 01.2005

Some College (No Degree) - Nursing

Augusta Technical College

High School Diploma -

Silver Bluff High School
LADONNA SETTLES