Summary
Overview
Work History
Education
Skills
Timeline
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LaDonna Sier

Martinsburg,WV

Summary

Experienced customer service professional bringing two years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about regulations and standards.

Well-qualified proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

10
10
years of professional experience

Work History

Logistics Coordinator

Randox
05.2022 - 07.2024
  • Tracked orders and notified customers of status or potential delays.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
  • Implemented a warehouse organization system that increased storage capacity and accessibility.

Pharmacy Clerk

Walmart
10.2021 - 05.2022
  • Verified prescription information prior to entry in pharmacy computer system.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Streamlined pharmacy operations by maintaining a clean and organized work environment.
  • Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
  • Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
  • Stocked shelves with medications and other pharmacy items for consistent availability.

Stocker

Walmart
07.2014 - 02.2020
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.

Education

No Degree -

Mountain State University
Beckley, WV

High School Diploma -

Musselman High School
Inwood, WV
05.1999

Skills

  • Problem-Solving
  • Decision-Making
  • Logistics Analysis
  • Customer Service
  • Invoicing and shipping documentation
  • Shipment Tracking

Timeline

Logistics Coordinator

Randox
05.2022 - 07.2024

Pharmacy Clerk

Walmart
10.2021 - 05.2022

Stocker

Walmart
07.2014 - 02.2020

No Degree -

Mountain State University

High School Diploma -

Musselman High School

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LaDonna Sier