LaDonna Smith
Greensboro,NC
Summary
I am enthusiastic about exploring new opportunities and am eager to apply my diverse skill set to contribute meaningfully to your team. My adaptability, combined with my strong work ethic and commitment to learning, make me a versatile candidate capable of thriving in a dynamic work environment.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Everise
10.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Delivery Driver
Hillard Logistics LLC
04.2024 - 10.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Associate
Amazon Fulfillment
11.2023 - 03.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Sales Associate
Circle K Gas Station
04.2023 - 08.2023
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
RaceTrac
04.2022 - 01.2023
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
Cashier/Stocker
Dollar General
01.2022 - 04.2022
- Utilized CRM software to track customer preferences, purchase history, and follow-up on potential leads
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Maintained a clean and organized work environment to enhance the shopping experience for customers
Shift Leader
Dunkin' Donuts
02.2021 - 08.2021
- Developed and implemented effective sales strategies to drive customer engagement and increase product awareness
- Trained new hires on product knowledge, sales techniques, and customer service standards, resulting in improved performance and customer satisfaction
- Resolved escalated customer complaints or issues promptly and effectively, ensuring high levels of customer satisfaction
Amazon Delivery Driver
MLG
09.2020 - 12.2020
- Delivered packages and goods to customers in a timely and efficient manner
- Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
- Ensured the safe handling and transportation of fragile or perishable items
Warehouse Worker
goPuff
11.2019 - 11.2020
- Operated forklifts and other warehouse equipment to safely load, unload, and transport materials
- Maintained accurate inventory records by conducting regular cycle counts and reconciling discrepancies
- Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
Customer Service Representative
Alorica
05.2019 - 11.2019
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
Customer Service Representative
Dominos
09.2017 - 05.2019
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
Line cook/ dish
Bonefish Grill
10.2017 - 09.2018
- Prepared and cooked a variety of dishes, ensuring high quality and presentation standards
- Followed recipes and portion control guidelines to consistently deliver delicious meals
- Managed food inventory, minimizing waste and optimizing cost efficiency
Cashier & Line Cook
Taco Bell
06.2016 - 09.2017
- Duties included: Greeting customers; taking their order; collecting various forms of payment; organize, stock, and prep food to get ready for lunch and dinner; prepared meals in as the orders came in; assisted coworkers with anything they may need; cleaning duties
- Demonstrated strong teamwork skills by actively participating in group discussions and brainstorming sessions
- Assisted in training new team members on company policies, procedures, and best practices
- Took initiative to help teammates with their workload during busy periods or when facing tight deadlines
Team Leader
Burger King
09.2014 - 05.2016
- Led a team of 10-15 employees, providing guidance and support to ensure successful completion of projects
- Monitored team performance and provided regular feedback to drive continuous improvement
- Resolved conflicts within the team by facilitating open dialogue and promoting a positive work environment
Cashier
Food Lion
09.2014 - 03.2015
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
Education
Associate of Arts -
Louisburg College
Louisburg, NC06-2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
Timeline
Customer Service Representative
Everise
10.2024 - 02.2025
Delivery Driver
Hillard Logistics LLC
04.2024 - 10.2024
Associate
Amazon Fulfillment
11.2023 - 03.2024
Sales Associate
Circle K Gas Station
04.2023 - 08.2023
Sales Associate
RaceTrac
04.2022 - 01.2023
Cashier/Stocker
Dollar General
01.2022 - 04.2022
Shift Leader
Dunkin' Donuts
02.2021 - 08.2021
Amazon Delivery Driver
MLG
09.2020 - 12.2020
Warehouse Worker
goPuff
11.2019 - 11.2020
Customer Service Representative
Alorica
05.2019 - 11.2019
Line cook/ dish
Bonefish Grill
10.2017 - 09.2018
Customer Service Representative
Dominos
09.2017 - 05.2019
Cashier & Line Cook
Taco Bell
06.2016 - 09.2017
Team Leader
Burger King
09.2014 - 05.2016
Cashier
Food Lion
09.2014 - 03.2015
Associate of Arts -
Louisburg College
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