LaDonna Sterling
Houston,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Ks Transport Company
Houston, TX
01.2019 - 10.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Customer Service Representative
Zions Bancorporation
Houston, TX
05.2015 - 05.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Interactive Response Technology
Houston, TX
06.2010 - 08.2015
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Receptionist
ACT Air Conditioning Tech
Houston, TX
02.2008 - 06.2010
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Education
Associate of Arts - Business Administration
San Jacinto Community College
01.2017
Business Management Certification -
Remington College
01.2014
High School Diploma -
Mac Arthur Senior High
01.2007
Skills
- Data Entry
- Office Administration
- Problem-Solving Abilities
- Appointment Scheduling
- Inbound and Outbound Calling
- Critical Thinking
- Technical Support
- Spreadsheet management
- Business administration
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Never let yesterday use up too much of today.
Will Rogers
Timeline
Administrative Assistant
Ks Transport Company
01.2019 - 10.2023
Customer Service Representative
Zions Bancorporation
05.2015 - 05.2023
Customer Service Representative
Interactive Response Technology
06.2010 - 08.2015
Receptionist
ACT Air Conditioning Tech
02.2008 - 06.2010
Associate of Arts - Business Administration
San Jacinto Community College
Business Management Certification -
Remington College
High School Diploma -
Mac Arthur Senior High
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