Destini Clay
Euless,TX
Summary
Obtain a position that offers professional growth within the organization to utilize interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude, and the willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
MSC Membership Senior Specialist
AAA Texas
01.2016 - Current
- Peer coaching and development within call calibrations.
- Conducted independent technical reviews of current processes and records to proactively identify and correct process and system issues.
- Supported department leadership in implementing new policies, procedures and controls.
- Oversaw work of junior personnel, helping to motivate strong performance and improve overall knowledge with focus on mentoring and coaching.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer membership records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Education
Manicurist Diploma -
Tint School of Make-Up & Cosmetology - Dallas
Dallas, TX09.2019
Criminal Justice Associate Degree -
Remington College
Fort Worth, TX10.2018
Medical Assistance Diploma -
Education America
Dallas, TX11.2000
High School Diploma -
Eastern Hills High School
Fort Worth, TX05.1999
Skills
- Customer Relations
- Quality Assurance
- Emergency Response
- Resource Allocation
- Appointment Scheduling
- Complaint Resolution
- Call Center Operations
Timeline
MSC Membership Senior Specialist
AAA Texas
01.2016 - Current
Manicurist Diploma -
Tint School of Make-Up & Cosmetology - Dallas
Criminal Justice Associate Degree -
Remington College
Medical Assistance Diploma -
Education America
High School Diploma -
Eastern Hills High School