LaDonna Walton
Milwaukee,WI
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
Work History
Patient Experience Representative
Froedtert Health
Milwaukee, WI
01.2023 - Current
- Greeted patients upon arrival and provided them with a warm and welcoming environment.
- Assisted in scheduling appointments, verifying patient information, and collecting payments.
- Provided support to staff members and other departments when needed.
- Answered incoming calls, responding promptly to inquiries or complaints from patients or family members.
- Monitored patient flow throughout the facility, ensuring that all areas were running efficiently.
- Created detailed reports for management on customer service metrics such as wait times, quality of service and customer satisfaction ratings.
- Maintained accurate records of patient interactions, including notes about conversations and follow-up action items.
- Conducted exit interviews with departing patients to assess overall satisfaction levels with their experience at the facility.
- Resolved conflicts between staff members and patients in an effective manner while maintaining professionalism.
- Collaborated with other departments to ensure that patient needs were met in a timely manner.
- Performed administrative duties such as filing paperwork, entering data into computer systems, photocopying documents and preparing mailings.
- Assisted in training new Patient Experience Representatives on policies, procedures and best practices.
- Ensured compliance with HIPAA regulations by properly handling confidential patient information.
- Participated in departmental meetings to discuss ways of enhancing the overall patient experience.
- Assisted with patient admissions, discharges and transfers.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Collaborated with clinical and administrative staff to meet patient needs.
- Explained policies, procedures and services to patients.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
Guest Relations Representative
Froedtert Health
Milwaukee
02.2021 - 01.2023
- Greeted guests upon arrival and provided them with information about the resort's amenities.
- Provided assistance to guests during their stay, including responding to inquiries and addressing any complaints.
- Assisted in resolving guest issues in a timely manner.
- Coordinated check-in procedures for arriving guests, ensuring all paperwork was completed accurately and efficiently.
- Developed relationships with repeat customers to ensure they received high quality service at every visit.
- Ensured compliance with safety regulations while providing exceptional customer service.
- Performed daily inspections of the lobby area to ensure it was clean and presentable for visitors.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Built and maintained productive relationships with employees.
Prime Shopper
Prime Now LLC.
Wauwatosa, WI
05.2020 - 02.2021
- Organized as many as 12 deliveries per hour by smoothly selecting and purchasing items.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers across county.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Listened to customer needs to identify and recommend optimal selections.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Maintained exceptional standards of customer service during high-volume, fast-paced operations.
- Delivered prompt, accurate and excellent customer service.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled telephone inquiries and responded to customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Responded calmly and professionally to guest complaints, resolved issues promptly, escalated to management when necessary and contacted emergency responders when required.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.
- Checked members and guests in promptly for appointments.
Program Coordinator
COA Family Resource Center
04.2020 - 05.2020
- Proposed and developed new programming ideas and special features to drive audience engagement.
- Directed educational, informational, therapeutic and recreational programs and oversaw program development, coordination and administration.
- Planned, directed and coordinated all programs and services.
- Identified areas for improvement aimed at helping business achieve goals.
- Fostered relationships with community clients and partners through dynamic communication and prompt follow-up to questions and concerns.
- Liaised between organizations, partners, stakeholder, and members to promote and improve services and communication.
- Created and actualized program activities.
- Observed program activities, collected data, created reports and presented findings to senior management.
Teacher
COA
MILWAUKEE, WI
06.2015 - 05.2020
- Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences.
- Interacted with children and promoted good behavior through positive reinforcement methods.
- Identified early signs of emotional, developmental and health problems in students and followed up with parents.
- Developed interesting course plans to meet academic, intellectual and social needs of students.
- Designed lesson plans focused on age and level-appropriate material.
- Established clear objectives for all lessons, units and projects.
Childcare Teacher
Precious Child Care
Milwaukee, WI
06/ - 06.2015
- Read stories to the children and taught them painting, drawing and crafts.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.
- Sustained ideal staff-to-student ratio in center licensed for 10 children aged [ 4
- ].
- Maintained daily records of activities, behaviors, meals and naps.
- Led developmentally appropriate activities for children.
- Encouraged early literacy through read-aloud time and alphabet games.
- Supervised circle time, free play, outside play and learning and developmental activities.
Teacher Assistant
Garden Homes Montessori
Milwaukee, WI
09/0 - 04.2011
- Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance.
- Observed and documented behaviors and actions.
- Used variety of teaching techniques to encourage student critical thinking ..
- Provided feedback on individual actions, behaviors and verbal responses.
- Kept youth safe and secure at facility and in public.
- Tracked class attendance and student progress.
- Earned positive feedback from parents regarding classroom instruction and student learning success.
- Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
Teachers Aid
Highland community School
Milwaukee, Wisconsin
08.2000 - 06.2002
- Developed interesting course plans to meet academic, intellectual and social needs of students.
- Earned positive feedback from parents regarding classroom instruction and student learning success.
- Designed lesson plans focused on age and level-appropriate material.
- Tracked class attendance and student progress.
- Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance.
- Observed and documented behaviors and actions.
Teachers Aid
Highland community School
Milwaukee, Wisconsin
08.2000 - 06.2002
- Developed interesting course plans to meet academic, intellectual and social needs of students.
- Earned positive feedback from parents regarding classroom instruction and student learning success.
- Designed lesson plans focused on age and level-appropriate material.
- Tracked class attendance and student progress.
- Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance.
- Observed and documented behaviors and actions.
Timeline
Patient Experience Representative
Froedtert Health
01.2023 - Current
Guest Relations Representative
Froedtert Health
02.2021 - 01.2023
Prime Shopper
Prime Now LLC.
05.2020 - 02.2021
Program Coordinator
COA Family Resource Center
04.2020 - 05.2020
Teacher
COA
06.2015 - 05.2020
Childcare Teacher
Precious Child Care
06/ - 06.2015
Teacher Assistant
Garden Homes Montessori
09/0 - 04.2011
Teachers Aid
Highland community School
08.2000 - 06.2002
Teachers Aid
Highland community School
08.2000 - 06.2002