LaDonna West
Jackson,MS
Summary
Results-driven Customer Services Manager with background in overseeing all facets of customer service operations. Skillset includes conflict resolution, team leadership and strategic planning. Demonstrated ability to improve customer satisfaction and drive customer loyalty. Proven impact on enhancing communication between customers and companies.
Overview
11
11
years of professional experience
Work History
Retail Customer Services Manager
Loves Travel Stop
Vicksburg, MS
01.2020 - Current
- Communication and interpersonal skills with customer
- Positive rapport
- Managing operations
- Strong organization and multitasking ability
- Effective teamwork skills
- Over seeing team
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Monitored phone calls to provide feedback and coaching.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Evaluated and authenticated returns, exchanges and voids.
- Implemented quality control measures to uphold company standards.
Retail Customer Service Manager
Craddock Oil
Macomb, MS
03.2014 - 07.2020
- Oversee merchandise
- Process inventory orders
- Responsible for staffing, developing and promoting those that comes up under me
- Opening and closing the store ensuring security of the building
- Submitting payroll
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed and implemented strategies for providing excellent customer service experience.
Education
Some College (No Degree) - Accounting And Finance
Holmes Community College
Goodman, MSSkills
- Stress tolerance
- Fluent in multiple languages
- Strong work ethic
- Training and mentoring
- Workforce management
- Audit support
- Proficient in [software]
- Policy enforcement
Timeline
Retail Customer Services Manager
Loves Travel Stop
01.2020 - Current
Retail Customer Service Manager
Craddock Oil
03.2014 - 07.2020
Some College (No Degree) - Accounting And Finance
Holmes Community College