Ladonna Wordlaw
Inkster
Summary
Dynamic professional with extensive experience at Wayne Metro Community Action Agency, excelling in customer service and office administration. Proven ability in time management and critical thinking, ensuring compliance and safety. Recognized for maintaining accurate records and enhancing operational efficiency, contributing to a seamless client experience and effective communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Info and Referral Specialist/FrontDesk Admin(Dual)
Wayne Metro Community Action Agency
Romulus
01.2022 - Current
- Schedule appointments and assist walk-in clients. Maintain a clean and organized office area; restock kitchen and office supplies. Order and inventory all office materials and supplies to ensure daily readiness. Support company tax preparers by checking in customers and printing final tax returns. Assure that flyers for various community programs and services are up to date. Maintain accurate filing and records of documents for compliance. Serve as Safety Captain, respond to emergencies, responsible for customers and staff, adhering to the safety policies. Perform and complete operational safety and compliance checklists on a daily, weekly, and monthly basis.
- Maintained accurate records of client interactions and service delivery processes.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Greeted visitors and provided general information about the services provided.
Telesitter Monitoring Tech
Beaumont Health
Southfield
09.2015 - 08.2022
- Maintained constant visual contact with assigned patients ensuring safety and wellbeing. Reported changes in condition or unusual behavior promptly. Responded appropriately to emergency incidents and followed protocol and documentation. Entered patient demographic data and verified reason for monitoring during intake.
Education
Diploma - General Studies
Mackenzie High School
Detroit, MI01.1988
Skills
- Time Management
- Problem Solving
- Customer Service
- Communication
- Microsoft Office Suite (Word, Excel, Outlook)
- Critical Thinking
- Accounts/Billing Systems
- Management
- Training and Development
- Appointment scheduling
- Records management
- Office administration
- Safety compliance
- Client communication
- Data entry
- Emergency response
- Inventory management
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Professionalism
- Conflict resolution
- Database management
- Data entry proficiency
- Patient confidentiality
- Telephone etiquette
- Organizational skills
- Workflow management
- Documentation and recordkeeping
- HIPAA compliance
- Data management
- Information processing
Certification
- Notary Credentials
- First Aid/CPR/AED
Timeline
Info and Referral Specialist/FrontDesk Admin(Dual)
Wayne Metro Community Action Agency
01.2022 - Current
Telesitter Monitoring Tech
Beaumont Health
09.2015 - 08.2022
Diploma - General Studies
Mackenzie High School
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