LaDonna Y. May
Washington,DC
Summary
Dynamic Certification Consultant with extensive experience at May Lightfoot, PLLC, excels in client relationship management and program evaluation. Proven track record in developing compliance guides and conducting mock inspections, ensuring application readiness for various certifications. Adept in project management and skilled in Microsoft Suite, delivering impactful results in complex regulatory environments.
Overview
21
21
years of professional experience
Work History
Certification Consultant
May Lightfoot, PLLC
01.2018 - Current
- Provide consultation with businesses seeking guidance with certification application process, including but not limited to: CBE, DBE, MBE, ACEDBE, LSDBE
- WBE, VBE, SBE, SBA(8)(a)
- Analyze applications for certification to determine application readiness
- Review and conduct mock inspections for businesses seeking certification prior to submission to determine compliance with certifying agency
- Developed compliance guides for local, state and federal certification programs including but not limited to DSLBD (CBE), DDOT(DBE), DHCD (RAD) Florida UCP (OSD)
Operations Manager
Vision of Victory Community Development Corporation
07.2016 - Current
- Assist the Center Director with staff training, supporting families
- Serve as local and federal compliance director for the organization
- Responsible for all education and training compliance tracking for all staff
- Responsible for compliance with national standards for NAYEC
- Responsible to maintain compliance with federal funded nutrition program
- Maintain enrollment, accreditation, and operational objectives
- Developed education and workforce development training for parents who are in federally and locally funded programs
- Responsible for parent programs that teach parents how to provide best care and educational services to their children
- Responsible for connecting parents with resources that are available through locally and federally funded program
- Cultivate positive relationships state licensing authorities, community contacts and corporate partners
- Responsible for all local and federal reporting, including but not limited to payroll and monthly reporting
- Responsible for the all compliance regarding student and parent education and participation files
Director of Operations
Cedar Tree Academy Public Charter School
06.2014 - 07.2016
- Drafted the proposal for creation for Family Support Center
- Responsible for securing site legally compliant physical location for Family Support Center Site
- Responsible for the review and approval of families consistent with local and federal program guidelines
- Responsible for planning activities that were in compliance with terms of funding source
- Provided Case Management to Family Center Families
- Supervised the team of Case Managers
- Responsible for submitting all reporting requirements set forth by funding source
- Responsible for compliance with funding source meeting requirements
- Responsible for Family Support Center donations intake and give away for families
Administrative Assistant
03.2012 - 06.2014
- Manage and maintain executives' schedules
- Attend meetings in order to record minutes
- Compile, transcribe, and distribute minutes of meetings
- Prepare agendas and make arrangements for committee, board, and other meetings
- Make travel arrangements
- Open, sort, and distribute incoming correspondence, including faxes and email
- File and retrieve corporate documents, records, and reports
- Greet visitors and determine whether they should be given access to specific individuals
- Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work
Program Support Assistant
Department of Transportation
10.2009 - 01.2011
- Receive telephone calls and visitors to the office
- Receive and screen incoming correspondence and determine appropriate actions
- Perform administrative, program and technical work to support the assigned program and its operations
- Prepare, receive, review and verify office documents
- Compose general correspondence pertaining to administrative matters
- Serve as liaison between the supervisor and departmental employees
- Provide guidance and recommendations relative to procedural and policy requisites, and other necessary matters to fulfill regulatory requirements for assigned program
- Assist Director, Deputy Director, Chief of Staff and Assist Operations Manager with projects
Customer Service Representative
Department of Public Works
04.2008 - 10.2009
- Provide friendly, courteous and professional service to distressed customers via telephone
- Coordinated with multiple divisions within the agency to ensure an efficient process of transportation system
- Maintain an accurate log of information from multiple divisions and private companies into data collection system (CAD)
- Coordinate with customers to assist in the location of their vehicles
- Responsible for dispatching proper vehicles in a timely manner to accident and vehicle recovery scenes while working collaboratively with other Customer Service Representatives to ensure efficient response times, specifically during peak hours
Program Manager
Capitol Services Management, Inc.
01.2008 - 04.2008
- Responsible for daily operations in the office including creating and maintaining client record database
- Responsible for maintaining financial database in YARDI and Quickbooks
- Responsible for coordination of employee placement on jobsites
- Responsible for preparing and teaching vocal music lessons
- Coordinate musical engagements with other local Youth Departments
- Conducted Executive Board meetings once a month and managed three musicians within the department
- Duties also included monthly reports to Board of Directors and yearly budget of 20K
- Serve as liaison between the Youth Department and Pastoral staff
- Created and facilitated Liturgical Dance Outreach Ministry Program
Program Coordinator
Southern Youth Sports Association
10.2005 - 12.2007
- Responsible for recruitment of coaches, athletes and mentors
- Secured corporate sponsorships
- Coordinated Midnight basketball league
- Served as liaison to Faith Based community
- Responsible for concession oversight
- Coordinated athlete eligibility
- Facilitated parent engagement meetings
- Responsible for game scheduling, tournament scheduling and referee/umpire scheduling
- Provided Risk management assessments
Research Assistant
Southern Youth Sports Association
06.2004 - 09.2005
- Conducted community meetings to assess need and interest
- Responsible for evaluating existing programs
Education
Associates of Arts - General Studies
Pensacola Junior College
01.2007
Skills
- Microsoft Suite
- Project management
- Team leadership
- Client relationship management
- Communication skills
- Problem solving
- Program evaluation
- Business reporting
- Access
- Excel
- Outlook
- PowerPoint
- Publisher
- Word
- Customer Service
- High volume call system
- Multi-line phone system
- Scanner
- Copier
- Facsimile
- Internet navigation
- Research
References
Available Upon Request
Timeline
Certification Consultant
May Lightfoot, PLLC
01.2018 - Current
Operations Manager
Vision of Victory Community Development Corporation
07.2016 - Current
Director of Operations
Cedar Tree Academy Public Charter School
06.2014 - 07.2016
Administrative Assistant
03.2012 - 06.2014
Program Support Assistant
Department of Transportation
10.2009 - 01.2011
Customer Service Representative
Department of Public Works
04.2008 - 10.2009
Program Manager
Capitol Services Management, Inc.
01.2008 - 04.2008
Program Coordinator
Southern Youth Sports Association
10.2005 - 12.2007
Research Assistant
Southern Youth Sports Association
06.2004 - 09.2005
Associates of Arts - General Studies
Pensacola Junior College
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