LaDonna Mayhew
Charlotte,NC
Summary
Adept at maximizing occupancy and enhancing operational efficiency, I spearheaded initiatives at Apartment Dynamics that significantly improved tenant satisfaction and streamlined property management processes. Expertise in asset management and strong problem-solving abilities have consistently resulted in favorable outcomes. I excel in building positive relationships, both with teams and tenants, ensuring a harmonious and productive environment. Well-qualified Multiple Site/Area Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
27
27
years of professional experience
Work History
Multi-Site Property Manager
Apartment Dynamics
06.2021 - 09.2024
- Addressed tenant concerns promptly by leveraging strong problem-solving skills and providing exceptional customer service throughout their residency experience.
- Increased tenant satisfaction through proactive communication, timely maintenance, and attention to detail in property management tasks.
- Developed effective emergency response plans with coordination from local authorities, ensuring safety of tenants and staff in crisis situations.
- Supervised leasing consultants, maintenance technicians, and other onsite staff to maintain high level of service for residents across multiple properties.
- Developed strong relationships with vendors to negotiate favorable contracts for services such as maintenance, landscaping, and security.
- Collaborated with ownership groups to provide accurate financial reporting and updates on property performance metrics.
- Oversaw successful property renovations by coordinating contractors, supervising construction progress, and managing timelines to minimize tenant disruptions.
- Mitigated risk by ensuring compliance with federal, state, and local regulations related to fair housing laws, safety codes, and environmental policies.
- Maintained a strong understanding of current market trends and competitor offerings to ensure competitive pricing strategies are implemented at all managed properties.
RRPC Resident Retention Manager
Parker Heights Apartments
03.2019 - 05.2021
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry residents, community city issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced overall customer experience by closely monitoring satisfaction metrics and initiating proactive measures to address concerns.
Assistant Property Mgr. -Multiple Sites
BG Multi-Family Placement Agency
03.2017 - 02.2019
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Posted policies and rules in common areas for tenant review.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Escalated major issues to property manager for immediate remediation.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Kept accurate records of all resident and tenant correspondence.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Showed apartments to potential tenants and answered questions regarding community.
Senior FA IOE Instructor Union EAP Chairperson
Mesa Airlines
01.2002 - 01.2017
- Promoted organizational transparency by implementing clear reporting structures and open communication channels.
- Guided organizational restructuring efforts that led to improved efficiency and better alignment of resources.
- Improved stakeholder relations by proactively engaging with community leaders, partners, and donors.
- Mentored EAP executive team members to strengthen leadership skills and improve decision-making processes.
- Managed crisis situations effectively, minimizing negative impact on the organization''s reputation.
- Implemented governance best practices to enhance board effectiveness and accountability.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Spearheaded initiatives aimed at improving employee satisfaction rates within the organization.
- Represented organization at industry conferences and events.
District Director of Operations
CNG Financial Inc.
08.1997 - 07.2009
- Managed a team of 12 site managers to ensure consistent performance across locations.
- Led the implementation of company-wide initiatives at the district level, ensuring alignment with corporate goals.
- Increased operational efficiency by streamlining processes and implementing new systems.
- Improved employee retention through professional development programs and targeted hiring practices.
- Conducted regular performance reviews for direct reports, providing constructive feedback and setting clear expectations for future success.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Ph.D. - Religion
Partner To Promise Christian Education College
Charlotte, NC06.2021
Master of Science - Christian Education-Religion
Partner To Promise
Charlotte, NC06.2019
Skills
- Property Inspections
- Operational Efficiency
- Rent collection
- Property Management Expertise
- Asset Management
- Budget Development
- Construction Oversight
- Space Planning
- Resident retention to Maximize Occupancy
Timeline
Multi-Site Property Manager
Apartment Dynamics
06.2021 - 09.2024
RRPC Resident Retention Manager
Parker Heights Apartments
03.2019 - 05.2021
Assistant Property Mgr. -Multiple Sites
BG Multi-Family Placement Agency
03.2017 - 02.2019
Senior FA IOE Instructor Union EAP Chairperson
Mesa Airlines
01.2002 - 01.2017
District Director of Operations
CNG Financial Inc.
08.1997 - 07.2009
Ph.D. - Religion
Partner To Promise Christian Education College
Master of Science - Christian Education-Religion
Partner To Promise
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