Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Ladonnya Fleming

Ladonnya Fleming

Santa Rosa,United States

Summary

Dedicated Customer professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated to proactive monitoring and thorough reporting using top-notch technical abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level dispatcher position. Ready to help team achieve goals.

Overview

10
10
years of professional experience
1
1
Certificate

Work History

School Bus Driver

First Student Transportation
Santa Rosa, CA
08.2012 - 05.2016
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Maintained California driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Communicated information to parents to promote good communication and transparency.
  • Drafted and submitted reports detailing trips, fuel, mileage and hours.
  • Created and enforced bus rules and kept expectations posted.
  • Obeyed federal, CA and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.

Customer Service Representative

Bank Of America
Salt Lake City, UT
03.2010 - 04.2012
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.

Customer Service Assistant

Principal Financial Group Inc
Salt Lake City, UT
02.2006 - 01.2010
  • Managed 70+ incoming calls each day with utmost professionalism and knowledgeable service.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

High School Diploma -

Hunter High School
West Valley City, UT
06.2002

Skills

  • Dependable and reliable
  • Upbeat and Positive Personality
  • Effective communication skills
  • Traffic Laws and Regulations
  • Critical Thinking
  • Attention to Detail
  • Multitasking Abilities
  • Good Telephone Etiquette
  • Verbal and Written Communication
  • Calm and Professional Under Pressure

Certification


  • Healthcare Data Analyst Training - Current

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

School Bus Driver

First Student Transportation
08.2012 - 05.2016

Customer Service Representative

Bank Of America
03.2010 - 04.2012

Customer Service Assistant

Principal Financial Group Inc
02.2006 - 01.2010

High School Diploma -

Hunter High School

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Ladonnya Fleming