Ladontae Broussard
Minneapolis,MN
Summary
Client services professional with extensive experience in direct customer interactions. Deep knowledge of products, services, and consumer trends. Committed to upholding the highest ethical standards and building lasting customer trust.
Overview
4
4
years of professional experience
Work History
CCVP Department Intern
Minneapolis Park and Recreation Board Headquarters
Minneapolis, MN
06.2024 - Current
Technician
UBreakiFix
Minnetonka, MN
06.2023 - 06.2024
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
Customer Service Representative
Delta
Minneapolis, MN
09.2022 - 06.2023
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Improved customer service wait times to mitigate complaints.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Account Resolution Representative Associate
Allina Health System, United Hospital
Minneapolis, MN
04.2022 - 09.2022
- Made outbound calls to obtain account information.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
Customer Service Representative
Xfinity
Plymouth, MN
10.2021 - 03.2022
- Set up and activated customer accounts.
- Consulted with customers to resolve service and billing issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
Customer Service Representative
XPO Logistics
Fridley, MN
02.2021 - 09.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Medical Receptionist
Park Nicollet
St. Louis Park, MN
08.2020 - 01.2021
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Education
Some College (No Degree) -
Minneapolis Community And Technical College
Minneapolis, MNSkills
- Report Creation
- Credit Card Payment Processing
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Customer Service
- Debugging
- Problem-Solving
- System Troubleshooting
- Data Entry
- Conflict Mediation
Timeline
CCVP Department Intern
Minneapolis Park and Recreation Board Headquarters
06.2024 - Current
Technician
UBreakiFix
06.2023 - 06.2024
Customer Service Representative
Delta
09.2022 - 06.2023
Account Resolution Representative Associate
Allina Health System, United Hospital
04.2022 - 09.2022
Customer Service Representative
Xfinity
10.2021 - 03.2022
Customer Service Representative
XPO Logistics
02.2021 - 09.2021
Medical Receptionist
Park Nicollet
08.2020 - 01.2021
Some College (No Degree) -
Minneapolis Community And Technical College
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