LaDonya J. Jackson
Norfolk,VA
Summary
Extensive expertise accumulated over twenty years across various domains such as administration, billing, finance, instructional support, sales, and personal services.
Overview
26
26
years of professional experience
Work History
Expense Payable Associate
Dollar Tree Inc.
Chesapeake, Virginia
06.2022 - 07.2025
- Ensured timely processing of expense invoices, facilitating efficient financial operations.
- Assigned accounting codes and verified invoices for proper authorization.
- Calculated tax accruals to ensure compliance with regulations.
- Researched overdue invoices to expedite payment processes effectively.
- Analyzed data to guide application of routine accounting procedures.
- Contributed innovative solutions that enhanced team performance and results.
- Applied accounting concepts consistently to support operational efficiency.
- Communicated effectively with Manager and Accounts Payable Associates to gather feedback.
Facilities Maintenance Coordinator
Dollar Tree Inc.
Chesapeake, Virginia
06.2018 - 06.2022
- Responsible for coordinating maintenance for the 15,000+ regional and national Dollar Tree/Family Dollar stores to ensure facilities are in compliance.
- Liaison for stores for maintenance issues or concerns.
- Dispatch vendors to sites to address maintenance issues.
- Keep lines of communication open between landlords and vendors.
- Send demand and default to landlords who have not properly maintained their properties in a timely fashion.
- Follow up with all work orders.
- Verify details of work orders to determine the responsible party between landlord and tenant (store) to ensure work orders are fulfilled and completed.
- Maintain records for temporarily closed stores due to natural disasters and/or repairs.
Administrative Assistant
Norfolk Redevelopment Housing Authority
Norfolk, Virginia
02.2016 - 03.2018
- Delivered administrative and clerical support services to residential community.
- Managed telephone calls and office visits, ensuring prompt responses.
- Typed correspondence, memoranda, and reports using word processing software.
- Entered data into databases and spreadsheets to calculate residents’ rental rates.
- Maintained appointment calendars for residents and staff, optimizing scheduling efficiency.
Data Analyst
Avalon Bay
Virginia Beach, Virginia
08.2015 - 01.2016
- Audited and maintained residential files from multiple apartment buildings across several states.
- Protected client identity and managed sensitive personal information with discretion.
- Researched, compiled, and created transmittals for each residential file.
- Maintained comprehensive records to support departmental goal attainment.
Customer Service Representative
Arise Virtual Solutions
Chesapeake, Virginia
12.2014 - 04.2015
- Assisted AT&T customers with payments, equipment orders, and feature modifications for cell phone plans.
- Educated customers on contract details and service options tailored to individual needs.
- Processed bill adjustments to accurately reflect customer requests and inquiries.
Escalation Supervisor
Coleman & Associates
Norfolk, Virginia
04.2008 - 02.2010
- Resolved high-level escalated calls by providing supervisory assistance to associates.
- Delivered additional training to agents on new processes and promotions.
- Acted as a resource for billing agents, facilitating issue resolution.
- Provided constructive feedback to billing agents to improve performance.
- Collaborated with other departments and Verizon Management to address issues.
- Assessed client billing and adjusted discrepancies while resolving related issues.
- Organized team duties and distributed workloads evenly among members.
- Maintained accurate client records and comprehensive interaction logs.
Customer Service Representative
Coleman & Associates
Norfolk, Virginia
12.1999 - 10.2002
- Resolved high-level escalated calls, facilitating timely supervisory assistance.
- Updated team members through additional training on new processes and promotions.
- Served as a key resource for billing agents, ensuring effective issue resolution.
- Provided constructive feedback to billing agents to improve performance metrics.
- Collaborated with various departments and Verizon Management to align objectives.
- Assessed client billing while effectively resolving discrepancies and issues.
- Organized tasks and allocated workloads evenly among team members.
- Maintained accurate client records and detailed interaction logs.
Education
Bachelor of Science - Accounting
Norfolk State University
Norfolk,06-1989
Skills
- Expense processing
- Invoice verification
- Tax compliance
- Data analysis
- Accounting concepts
- Facilities management
Timeline
Expense Payable Associate
Dollar Tree Inc.
06.2022 - 07.2025
Facilities Maintenance Coordinator
Dollar Tree Inc.
06.2018 - 06.2022
Administrative Assistant
Norfolk Redevelopment Housing Authority
02.2016 - 03.2018
Data Analyst
Avalon Bay
08.2015 - 01.2016
Customer Service Representative
Arise Virtual Solutions
12.2014 - 04.2015
Escalation Supervisor
Coleman & Associates
04.2008 - 02.2010
Customer Service Representative
Coleman & Associates
12.1999 - 10.2002
Bachelor of Science - Accounting
Norfolk State University