LaDoska Miller
Neoga,IL
Summary
Dynamic Customer Service Executive with a proven track record at 4C Marketplace, excelling in customer engagement and relationship building. Enhanced customer retention through exceptional service and effective complaint handling. Skilled in assessing customer needs and promoting tailored solutions, driving satisfaction and loyalty in a fast-paced environment.
Overview
24
24
years of professional experience
Work History
Customer Service Executive
4C Marketplace
10.2023 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
Licensed Insurance Producer
Oetting & Associates
01.2001 - 10.2023
- Organized community outreach events to increase brand awareness and generate new leads for the agency.
- Promoted products and services using upselling and other sales strategies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Built strong relationships with clients, leading to increased referrals and business growth.
- Strengthened client loyalty by conducting regular check-ins to assess changing needs or concerns that may affect coverage requirements.
- Increased client satisfaction by providing personalized insurance consultations and recommending tailored coverage plans.
- Collaborated with underwriters to negotiate favorable policy terms and conditions for clients.
Education
Illinois State Certified - Home, Auto, Life, Health, Commercial, Crop Certs
Skills
- Team collaboration
- Customer engagement
- Customer relationship management
- Complaint handling
- Relationship building
- Product sales
- Customer needs assessment
- Customer retention
- Sales follow-up
- Customer service
- Calm and professional under pressure
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Mentored new customer service representatives in telephone etiquette and problem solving skills, improving their overall confidence and enabling them to begin taking calls within days of hire.
- Processed new accounts and suggested additional products and services, increasing purchases by $[Number] on average per account.
- Developed exemplary research skills which helped alleviate customer issues quickly and effectively, saving relationships.
- Suggested free upgrades for customer equipment that clients were unaware of which boosted brand loyalty.
Timeline
Customer Service Executive - 4C Marketplace
10.2023 - Current
Licensed Insurance Producer - Oetting & Associates
01.2001 - 10.2023
Il State Licensed Insurance Producer - Illinois State Certified, Home, Auto, Life, Health, Commercial, Crop Certs
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