LaDreka McClendon
Remote
Summary
Dynamic hospitality leader with a proven track record of enhancing guest satisfaction and employee relations through strategic operational improvements. Strong background in turning around underperforming properties and excelling in high-pressure situations. Expertise in multi-property oversight and talent acquisition, coupled with a commitment to delivering exceptional service, and fostering a positive work environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Task Force General Manager
Aimbridge Hospitality
Plano, TX
07.2022 - Current
- Led operational initiatives across several branded properties (Hilton, Marriott, IHG, Choice, ESA) overseeing teams of 10 to 30 staff members during leadership absence, acquisitions, and renovations.
- Successfully managed operational turnaround efforts at underperforming sites, achieving measurable gains in occupancy, revenue, and guest satisfaction.
- Standardized operations by implementing company policies and ensuring full compliance across sites.
- Partnered with vendors, contractors, and corporate leadership to resolve complex operational challenges.
- Prepared detailed performance and compliance reports for regional leadership, influencing decision-making at the corporate level.
- Championed "The Aimbridge Way" across multiple sites aligning culture, compliance, and service.
General Manager
Home2 Suites Charlotte South
Charlotte, NC
07.2021 - 07.2022
- Managed daily hotel operations, primarily focusing on staff development, cost control, and guest services.
- Held weekly financial reviews to monitor GOP flex/flow performance in order to maintain alignment with forecast goals.
- Completed a multi-million-dollar renovation, adhering to all brand and government safety standards.
- Hilton Home2 Suites General Manager Certification.
Assistant General Manager
Homewood Suites Deerwood Park
Jacksonville, FL
08.2020 - 07.2021
- Supported the General Manager with full property oversight; main focus on scheduling, recruitment, and compliance.
- Streamlined communication between departments to improve service delivery and response time.
Front Office Manager
Hampton Inn Jacksonville South
Jacksonville, FL
05.2019 - 04.2020
- Facilitated staff development and policy training to improve employee engagement, and ensure alignment with front office SOPs.
Front Desk Supervisor
Embassy Suites Jacksonville Baymeadows
Jacksonville , FL
12.2018 - 06.2019
- Trained a team of eight front desk agents in guest relations, conflict resolution, and check-in/out procedures.
Assistant General Manager
Ramanda Inn Conference Center
Macon, GA
01.2016 - 05.2018
- Partnered with the Sales team to maximize room and conference space revenue.
- Partnered with the revenue management team to ensure profit maximization during peak times.
- Partnered with the food and beverage department for product purchasing and inventory management.
General Manager
Super 8 By Wyndham
Macon, GA
08.2010 - 06.2015
- Oversaw hotel operations and capital functions for a budget property with more than 50 rooms.
- Designed and implemented service improvement plans to increase staff and guest retention.
- Wyndham ELO General Manager Certification.
Front Desk Supervisor
Holiday Inn Express Macon North
Macon, GA
08.2004 - 01.2006
- Managed front desk operations and trained new hires in guest service standards and Opera PMS system.
Education
Bachelor of Science - Psychology
Middle State University
Macon, GA05-2018
High School Diploma -
Northeast Magnet High School
Macon, GA05-2003
Skills
- Operational Strategy & Leadership
- Multi-Property Oversight
- Budgeting & Cost Control
- Regulatory Compliance (OSHA)
- Sales and Marketing
- HRIS (UltiPro, iCIMS, Fountain)
- Talent Acquisition & Retention
- Employee Engagement
- Cultural Integration
- Microsoft Office (Word, Excel, Powerpoint)
Certification
- Certified Hotel Administrator
- Certified Food & Safety Manager
- Certified Pool & Spa Operator
- CPR & First Aid
Timeline
Task Force General Manager
Aimbridge Hospitality
07.2022 - Current
General Manager
Home2 Suites Charlotte South
07.2021 - 07.2022
Assistant General Manager
Homewood Suites Deerwood Park
08.2020 - 07.2021
Front Office Manager
Hampton Inn Jacksonville South
05.2019 - 04.2020
Front Desk Supervisor
Embassy Suites Jacksonville Baymeadows
12.2018 - 06.2019
Assistant General Manager
Ramanda Inn Conference Center
01.2016 - 05.2018
General Manager
Super 8 By Wyndham
08.2010 - 06.2015
Front Desk Supervisor
Holiday Inn Express Macon North
08.2004 - 01.2006
Bachelor of Science - Psychology
Middle State University
High School Diploma -
Northeast Magnet High School
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