LaDrena Boyd
Los Angeles,CA
Summary
Dynamic Information System Analyst II with extensive experience at the Los Angeles County Department of Public Social Services. Expert in system analysis and user acceptance testing, successfully enhancing LEADER functionality. Proven ability to evaluate policies and manage projects, ensuring compliance and accuracy while fostering collaboration across teams.
Overview
41
41
years of professional experience
Work History
Information System Analyst II
Los Angeles County Department of Public Social Services
Norwalk, CA
07.2007 - 07.2025
- Preparing in Joint Application Development sessions to refine LEADER functionality and detail system design.
- Evaluating existing State and County policies and procedures relative to each of the assistance programs.
- 'Analyzing requirements documents to ascertain if sufficient information was available and identified possible combinations or refinement of information or conditions which could affect the system.
- Conducting studies to advise whether the LEADER environment could produce the desire end product.
- Writing test scenarios to ensure a comprehensive test of the LEADER application.
- Preparing Notices of Action and Forms Data Mappings, use for coding and programming purposes.
- Preparing or redesigning related forms to achieve work product.
- Conducting Systems and User Acceptance Testing of the application.
- 'Reviewing and analyzing on-line and Central Print site test and official production output for accuracy based upon design specifications and to ensure compliance with both postal mailing and requirement.
- Preparing Program Change Request (PCRs) and Work Orders to request correction of deficient system design and output documents or systems production failures.
- Updating Project Tracking System (PTS) and Work Order Tracking System.
- Interfacing with the Contractor to resolve inconsistencies or irregularities in the data on the tracking systems.
- Consulting with each of the Program Planning Sections to resolve eligibility and policy issues or to request related changes.
Acting Data System Analyst Aid
Los Angeles County Department of Public Social Services
Norwalk
03.1999 - 06.2007
- Preparing in Joint Application Development sessions to refine LEADER functionality and detail system design.
- Evaluating existing State and County policies and procedures relative to each of the assistance programs.
- 'Analyzing requirements documents to ascertain if sufficient information was available and identified possible combinations or refinement of information or conditions which could affect the system.
- Conducting studies to advise whether the LEADER environment could produce the desire end product.
- Writing test scenarios to ensure a comprehensive test of the LEADER application.
- Preparing Notices of Action and Forms Data Mappings, use for coding and programming purposes.
- Preparing or redesigning related forms to achieve work product.
- Conducting Systems and User Acceptance Testing of the application.
- 'Reviewing and analyzing on-line and Central Print site test and official production output for accuracy based upon design specifications and to ensure compliance with both postal mailing and requirement.
- Preparing Program Change Request (PCRs) and Work Orders to request correction of deficient system design and output documents or systems production failures.
- Updating Project Tracking System (PTS) and Work Order Tracking System.
- Interfacing with the Contractor to resolve inconsistencies or irregularities in the data on the tracking systems.
- Consulting with each of the Program Planning Sections to resolve eligibility and policy issues or to request related changes.
Eligibility Worker I and II
Los Angeles County Department of Public Social Services
Los Angeles, CA
03.1989 - 02.1999
- Performed as a Lead Worker on the Generic Case Management System Pilot Unit.
- Provided assistance to Clerical Staff and perform as acting Eligibility Worker Supervisor.
- Prepare income report, delinquent listings,review incoming cases and maintain eligibility control.
- Assist unit members in resolution of backlog.
- Prepare and collect overpayment assignments for the unit by mandatory deadlines.
- Perform more complex duties assigned to an Eligibility Worker.
- Acting Eligibility Worker from May 1992 to July 1992 and September 1993 to January 1995. Two letters of Commendation & appreciation in my Personal Folder.
- Supervised and direct 10 employees in operational and eligibility matters.
- 'Supervised others engaged in making eligibility and grant determination and in recognizing and referring problems potentially requiring social services to social services staff.
- 'Provide technical and administrative supervision to a unit of Eligibility Workers.
- Planed, assigned, supervised, and evaluated the work of the unit Members.
- Trained and instructed employees on new assignments.
- Reviewed case records for completeness, accuracy, consistency, conformity with County policies, assures that appropriate referral procedures for social services are being followed.
- Discusses problem cases with Eligibility Workers and makes suggestion and recommendations as to methods of resolving difficult Issue.
- Conducts unit meetings to discuss state and county regulation, policies and procedures changes.
- Interview applicants and or recipients for public assistance programs to determine aid and eligibility.
- Obtain financial and other eligibility data from prospective recipients and provide assistance in completing government forms and other documentation.
- Compute and determine qualifying factors to determine level of benefit assistance.
- Independently organize workload so that the necessary case records and documents are processed expeditiously and with specific time constraints.
- Handle and assist in resolution of conflicts involving recipients aid and other departmental issues.
Welfare Computation Clerk II
Los Angeles County Department of Welfare Fraud
Inglewood, CA
08.1988 - 03.1989
- Performed computation on categorical aid budgets including CalWorks, General Relief, and Food Stamps Programs.
- Performed data analysis for periods extending from one month to 10 or more years in which Fraud has been committed.
- Reviewed government codes and regulations to determine accuracy of welfare calculations.
- Made appearances in court as an expert witness during fraud trials and testified as to the county procedures and methodologies used in welfare computation.
Intermediate Typist Clerk
Los Angeles County Department of Public Social Services
Los Angeles, CA
12.1985 - 07.1988
- Worked in the Cashier office. Prepared and distributed checks to clients.
- Reconciled daily checks writing issuances, cash, bus tickets, meal/lodging vouchers, medical cards, food stamps, and ID cards.
- Operated the L.A. Fair computer and ensured data was accurate and the system performed the generating of Tic's for clients and produced other on-line benefits information.
- Operated the GREAT system and generated the meal/lodging Vouchers.
- Perform data entry functions and generated Workfare Project assignments and Job Search form reports.
- Prepared Daily Cash and check writing bag and corresponded with Finance and Auditor Controller Division.
- Typed Food Stamps identification cards.
Desk Clerk
USC
Los Angeles, CA
05.1984 - 11.1985
- Assisted customers with check-in and check-out procedures, providing necessary information and guidance.
- Performed administrative duties such as filing paperwork, data entry, creating reports .
- Updated guest profiles with contact information and preferences.
- Maintained records of room availability and reservations.
- Verified identity of guests prior to issuing keys or access cards.
- Answered phone calls promptly and professionally.
- Greeted guests upon arrival in a friendly and professional manner.
- Ensured that all safety protocols were followed at the front desk area.
- Answered telephones, directed calls, and took messages.
Education
Some College (No Degree) - Business Administration
El Camino College
Torrance, CASome College (No Degree) - Business Administration
Los Angeles Southwest College
Los Angeles, CASkills
- System analysis
- Requirements gathering
- User acceptance testing
- Data mapping
- Policy evaluation
- Project management
Timeline
Information System Analyst II
Los Angeles County Department of Public Social Services
07.2007 - 07.2025
Acting Data System Analyst Aid
Los Angeles County Department of Public Social Services
03.1999 - 06.2007
Eligibility Worker I and II
Los Angeles County Department of Public Social Services
03.1989 - 02.1999
Welfare Computation Clerk II
Los Angeles County Department of Welfare Fraud
08.1988 - 03.1989
Intermediate Typist Clerk
Los Angeles County Department of Public Social Services
12.1985 - 07.1988
Desk Clerk
USC
05.1984 - 11.1985
Some College (No Degree) - Business Administration
El Camino College
Some College (No Degree) - Business Administration
Los Angeles Southwest College
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