LADRENA STEVENS
Port Saint Lucie,FL
Summary
Reliable Shift Leader experienced in quality control, ensuring customer satisfaction through training employees properly and adhering to company policy. Consummate professional who motivates employees and leads by example. Consistently delivers strong sales and service results through years of experience in the hospitaility/sales industry.
Overview
12
12
years of professional experience
Work History
Crew Shift Leader
McDonald's Restaurant
Port St Lucie, FL
07.2017 - Current
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Developed effective improvement plans in alignment with goals and specifications.
Department Coordinator
TJX Companies
West Palm Beach`, FL
09.2019 - 03.2022
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Communicated with managers of other departments to maintain transparency.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
Medical Assistant
Home Health Agency
Stuart, Florida
06.2018 - 09.2020
- Taught patients about medications, procedures and care plan instructions.
- Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor.
- Documented vital signs and health history for patients in clinic and hospital environments.
Guest Service Specialist
DXL Group
West Palm Beach, United States
09.2014 - 03.2017
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Greeted customers entering store and responded promptly to customer needs.
Education
Employment Work Search - Employment Readiness
Goodwill Industries
Greensboro, NC12.2006
Diploma - Christian Studies
Wisdom Training Institute, School of Leaders
Greensboro, NC11.2004
Associate of Arts - Medical
Western School of Health And Business Careers
Pittsburgh, PA10.1997
Skills
- SKILLS/QUALIFICATION HIGHLIGHTS
- Administrative Skills – 25 years
- Arranged and implemented and practiced quality assurance and control programs
- Efforts assured compliance with HIPAA, CLIA, and OSHA regulations
- Improved employee/ employer relations ensuring satisfaction and lowered overhead cost
- Individual and group coaching
Timeline
Department Coordinator
TJX Companies
09.2019 - 03.2022
Medical Assistant
Home Health Agency
06.2018 - 09.2020
Crew Shift Leader
McDonald's Restaurant
07.2017 - Current
Guest Service Specialist
DXL Group
09.2014 - 03.2017
Employment Work Search - Employment Readiness
Goodwill Industries
Diploma - Christian Studies
Wisdom Training Institute, School of Leaders
Associate of Arts - Medical
Western School of Health And Business Careers
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