Summary
Overview
Work History
Education
Skills
Certification
Timeline
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LaDuanna Allen

Bronx,NY

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Held experience as an HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. An enthusiastic individual who enjoys to take on new challenges and obstacles volunteered as a patient care technician and gained the capability of being a Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Case manager

Home life services
01.2023 - Current
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs
  • Developed and implemented comprehensive case management plans to address client needs and goals
  • Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing
  • Evaluated treatment plans against individual goals and healthcare standards
  • Developed and implemented safety plans for clients at risk of harm to provide protection
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
  • Utilized trauma-informed approach to promote healing and empowerment for clients
  • Conducted community workshops to promote different programs and educate public on available services
  • Analyzed trends and data to inform decision-making and program development
  • Utilized grant writing skills to secure additional program funding.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
  • Utilized trauma-informed approach to promote healing and empowerment for clients.
  • Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
  • Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
  • Liaised with social worker to expedite financial assistance not covered by insurance.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Provided leadership, guidance and support to staff members.
  • Assessed community needs and identified resources for social and community service programs.
  • Implemented strategies to increase public awareness of social and community service programs.
  • Advocated for social and community service programs to increase awareness and funding.
  • Analyzed trends and data to inform decision-making and program development.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Collaborated with an interdisciplinary team to determine timely delivery of services.
  • Monitored clients' progress and tracked client services to provide crisis interventions.

Patient Services Coordinator (Volunteer)

Harlem Hospital
12.2021 - 02.2023
  • Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements
  • Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs
  • Excels at identifying client needs and concerns to improve engagement strategies and overall service
  • Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents
  • Offers enhanced care with flexible learning approach for patients
  • Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support
  • Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings
  • Responsible team player always willing to assume additional responsibility to ease family burden
  • Service-oriented and resourceful with in-depth clinical skills and assessment training
  • Support patient personal care and hygiene needs with diligent assistance
  • Organized in keeping supplies stocked and equipment sterilized for use
  • Organized Healthcare Administrator with outstanding record of communicating with members of staff to provide administrative needs and requirements
  • Conducted meetings with staff concerning budgets, program management and compliance
  • Consistently achieved outstanding ratings for quality care and community presence
  • Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services
  • Highly organized and hardworking with excellent planning and program management skills.
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Respected patients by recognizing rights and maintaining confidentiality.
  • Verified patient's insurance eligibility and benefits coverage.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
  • Communicated with primary care offices and insurance companies to obtain authorization.
  • Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
  • Oversaw monthly inventory orders to guarantee properly stocked office.
  • Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
  • Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.
  • Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Balanced deposits and credit card payments each day.
  • Developed and implemented customer service policies and procedures.
  • Investigated insurance claims denials and appeals.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Facilitated communication between patients and various departments and staff.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.

Teacher's assistant

Beanstalk Academy
01.2022 - 12.2022
  • Handed out classroom materials, like pencils, paper, and crayons
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency
  • Maintained safety and security by overseeing students in recess environments
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment
  • Supervised residential and day treatment children during class and on field trips
  • Worked with lead teacher to monitor class schedule and take attendance
  • Documented student progress and communicated with parents to keep informed
  • Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress
  • Graded assignments and reported individual progress to teacher
  • Helped teachers recognize learning issues evidenced in one-to-one support instruction
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment
  • Assisted lead teachers with lesson plan creation and materials development
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation
  • Provided instructional support to students unable to attend regular classes
  • Facilitated activities in small groups to reinforce concepts taught by class teacher
  • Presented wide range of information to students using hands-on instructional techniques for effective comprehension
  • Supported student learning objectives through personalized and small group assistance
  • Reviewed lesson material with students individually or in small groups
  • Worked with teacher to optimize learning plans based on student test grades and evaluations
  • Supported planning and preparation for culturally-diverse class sessions.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Supported student learning objectives through personalized and small group assistance.
  • Maintained safety and security by overseeing students in recess environments.
  • Helped teachers recognize learning issues evidenced in one-to-one support instruction.
  • Documented student progress and communicated with parents to keep informed.
  • Organized and led practice, research and lab assignments.
  • Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Completed daily reports on attendance and disciplinary performance.
  • Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.
  • Maintained laboratory safety by demonstrating equipment and techniques.
  • Taught courses under guidance of senior instructors.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
  • Provided instructional support to students unable to attend regular classes.
  • Copied, organized and distributed classroom assignments or other paperwork.

HR assistant

Whole Foods Market
11.2019 - 12.2021
  • Performed internal and external audits and research and administer active reviews of programs and plans to support HR administration
  • Partnered with management team to coordinate on-boarding and off-boarding processes
  • Reviewed and screened applicant resumes to identify qualified candidates
  • Oversaw and managed hiring process and assisted human resources
  • Responded to inquiries by answering telephone calls, in-person questions and emails
  • Supported coordination of benefits open enrollment activities and process
  • Maintained office supplies, distributed mail and processed invoices for payment
  • Organized new employee orientation schedules for new hires
  • Filed paperwork, sorted, and delivered mail and maintained office organization
  • Delivered friendly assistance with new hires throughout interviewing and hiring process
  • Screened applicant resumes and coordinated both phone and in-person interviews
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures
  • Answered and redirected incoming phone calls for office
  • Processed employee termination paperwork at direction of supervisory staff
  • Applied mediation and collaboration to successfully resolve employee complaints and grievances.
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
  • Maintained office supplies, distributed mail and processed invoices for payment.
  • Oversaw and managed hiring process and assisted human resources.
  • Supported coordination of benefits open enrollment activities and process.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Partnered with management team to coordinate on-boarding and off-boarding processes.
  • Coordinated and set up meeting materials, presentations and audiovisual systems.
  • Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Organized new employee orientation schedules for new hires.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Administered compensation, benefits, and performance management systems at direction of supervisor.
  • Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
  • Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
  • Responded to employee inquiries regarding benefits and other HR topics.
  • Participated in recruitment and selection process for new hires.
  • Compiled employee records from individual departments to maintain central files.
  • Tracked various statistics and kept detailed records to support human resources department.
  • Developed and maintained HR policies and procedures.
  • Checked references for potential candidates.
  • Assisted with creating employee handbooks and manuals.
  • Conducted exit interviews with terminated employees.
  • Participated in job fairs to recruit new talent.
  • Studied research and trends on best practices in HR field.
  • Monitored and analyzed employee satisfaction survey results.
  • Converted employee status from temporary to permanent.
  • Helped employees register for benefits programs using online portals.
  • Updated and maintained employee attendance records.
  • Set up orientations and initial training for new employees.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Coordinated itineraries and scheduled appointments for human resources staff.

Education

Business Administration And Management

University of Nevada - Las Vegas
Las Vegas, NV

Associate of Arts - Hospitality Administration And Management

College of Southern Nevada
Las Vegas, NV

High School Diploma -

Durango High School
Las Vegas, NV
06.2016

Skills

  • Group and individual instruction
  • Effective planning
  • HR Policies
  • Talent Management
  • Documentation proficiency
  • Student supervision
  • Student assessments
  • Student safety
  • Small group supervision
  • Progress Reporting
  • Written and verbal communication
  • Staff education and training
  • Interviewing skills
  • Benefits Administration
  • Audiovisual equipment
  • New employee onboarding
  • Open enrollment coordination
  • Human resources records
  • Classroom inventory management
  • Special Education
  • Materials Preparation
  • Case Management
  • Recruitment
  • Greeting customers
  • Multitasking between phone lines
  • Filing data
  • Scheduling appointments
  • Creating referrals
  • Monitor Intakes
  • Experience with EPIC, SQL, EXCEL, POWERPOINT, SCAN
  • Regulatory Compliance
  • Individualized Counseling
  • Care Coordination
  • Community Outreach
  • Utilization Review
  • Health History Documentation
  • Client Advocacy
  • File Maintenance
  • HRIS Database Management
  • Audiovisual Equipment
  • Clerical Support
  • Employee Onboarding
  • Technical Support
  • High Social Awareness
  • Staff Education and Training
  • Interdepartmental Collaboration
  • HIPAA Compliance
  • Patient Flow Management
  • Administrative Supervision
  • Inventory Management
  • Patient Education
  • Office Administration
  • Medical Data Collection
  • Database Coordination
  • Healthcare Operations
  • Insurance Practices
  • Care Planning
  • Project Management
  • Goal Setting
  • Critical Thinking Skills
  • Patient Records Management
  • Medical Terminology
  • Patient Care
  • Google Drive
  • Technical Writing
  • System Maintenance
  • Networking
  • Concept of Operations (CONOP) Design
  • Systems Analysis

Certification

  • Mandated Reporter for the state of NY
  • BLS Certification
  • CPR Certified
  • Certification for typing 65 wpm

Timeline

Case manager

Home life services
01.2023 - Current

Teacher's assistant

Beanstalk Academy
01.2022 - 12.2022

Patient Services Coordinator (Volunteer)

Harlem Hospital
12.2021 - 02.2023

HR assistant

Whole Foods Market
11.2019 - 12.2021

Business Administration And Management

University of Nevada - Las Vegas

Associate of Arts - Hospitality Administration And Management

College of Southern Nevada

High School Diploma -

Durango High School

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LaDuanna Allen