LaDusta Teal
Troy,TX
Summary
Compassionate Resident Monitor well-versed in supporting the needs of patients and staff. Specializing in safety monitoring and compliance standards, and familiar with security procedures and resident control guidelines. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Resident Moniter
Central Texas Treatment Center
Granger, TX.
12.2023 - Current
- Monitored building entrances, exits and common areas to ensure safety of residents.
- Provided assistance to residents with daily living activities such as meal preparation, housekeeping and laundry.
- Assisted in the maintenance of resident records and files.
- Conducted regular rounds of assigned areas to ensure security measures were being followed.
- Responded promptly to emergency situations and took necessary action to resolve issues.
- Maintained accurate documentation of incidents or unusual occurrences involving residents.
- Ensured compliance with applicable laws, regulations and agency policies regarding resident care and services provided.
- Performed basic first aid treatment when necessary until professional help arrived.
- Observed changes in behavior or physical condition among residents that could indicate illness or injury.
- Encouraged positive interactions between staff members, families and visitors while maintaining a safe environment.
- Managed medication distribution according to established guidelines.
- Delivered meals directly to those unable to attend dining hall due to health restrictions.
- Completed required documentation on patient behaviors, movements and incidents.
- Interfaced with residents to address and resolve complaints or grievances.
- Monitored and enforced residence hall policies to ensure a safe and secure living environment.
- Maintained detailed records of resident interactions, incidents, and program attendance.
- Conducted regular room inspections to maintain health and safety standards.
- Provided orientation sessions for new residents to familiarize them with campus policies and resources.
- Conducted regular rounds to keep residents and areas safe and secure.
- Communicated with staff to resolve problems with individual students.
- Answered telephones and routed calls or delivered messages.
- Administered, coordinated or recommended disciplinary and corrective actions.
- Accompanied and supervised students during meals.
Customer Support Specialist
Lowes Home Improvment
Waco, TX
02.2020 - 09.2022
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Recorded all customer interactions into the database system accurately and completely.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Performed regular follow-up calls to check on customer satisfaction levels.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Prepared daily activity reports summarizing activities related to customer support requests.
- Coordinated with third-party vendors when necessary for resolving escalated customer issues.
- Responded quickly to customer inquiries, needs and problems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Consulted with customers regarding needs and addressed concerns.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Department Manager
Lowes Home Improvment
Temple, TX
03.2010 - 02.2020
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular performance reviews to monitor progress of individual employees.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Monitored daily sales figures to track trends in customer buying behavior.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Negotiated contracts with suppliers for materials used by the Department at competitive rates.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
- Followed safety protocols and company processes and procedures.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Initiated and managed projects aimed at operational improvements and efficiency gains.
- Conducted performance evaluations, providing constructive feedback and setting objectives.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and team members.
- Managed daily operations, ensuring efficient workflow and productivity.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Coordinated with suppliers and vendors to negotiate contracts and secure favorable terms.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Monitored and reported on departmental performance metrics, adjusting strategies as necessary.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
Education
GED -
Cameron Yoe High School
Cameron, TX05-1993
Skills
- Documentation skills
- De-Escalation Techniques
- Security awareness
- Security Monitoring
- Regulatory Requirements
- Documentation abilities
- Safety awareness
- Policy Enforcement
- Meal Preparation
- Behavior monitoring
- Security Procedures
Timeline
Resident Moniter
Central Texas Treatment Center
12.2023 - Current
Customer Support Specialist
Lowes Home Improvment
02.2020 - 09.2022
Department Manager
Lowes Home Improvment
03.2010 - 02.2020
GED -
Cameron Yoe High School
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