Lady Agosto
Lake Villa,IL
Summary
Dedicated professional with experience at Vela Family and as a Theater Crew Member, excelling in customer service and cleanliness maintenance. Demonstrated ability to enhance guest satisfaction and resolve conflicts, leading to a positive and welcoming environment. Skilled in concession management and providing emotional support, showcasing a strong work ethic and exceptional guest relations.
Overview
2
2
years of professional experience
Work History
Theater Crew Member
08.2024 - Current
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Assisted in maintaining a clean and safe theater environment, promoting positive guest interactions.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Worked with other staff members for smooth theater operations.
- Collaborated with team members to ensure smooth operations during peak movie seasons and special events.
- Provided exceptional customer service to promote positive movie-going experience.
- Addressed customer concerns promptly, leading to timely resolutions and increased satisfaction levels.
- Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
- Provided exceptional guest service, resulting in repeat visits from satisfied customers.
- Enhanced moviegoer satisfaction by maintaining clean and welcoming theater environment.
- Managed concession stand operations to ensure availability of snacks and beverages for guests.
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
- Assisted patrons with seating by giving directions and lighting paths.
- Directed ticket holders to seats and facility locations.
Babysitter
Vela Family
01.2023 - 05.2024
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
Education
High School Diploma -
Lakes High School
Lake Villa, IL01-2024
Skills
- Front of house
- Strong work ethic
- Excellent customer service
- Cleanliness maintenance
- Concession management
- Cleaning and sanitizing
- Food service assistance
- Ticket selling
- Refreshment stand operation
- Ticket collection
- Facility cleaning
- Guest relations
Timeline
Theater Crew Member
08.2024 - Current
Babysitter
Vela Family
01.2023 - 05.2024
High School Diploma -
Lakes High School
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