Lady Chun
Colorado Springs,CO
Summary
Exceptionally motivated and eager to support seamless medical office operations. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Detail-oriented Medical Records Specialist, with healthcare experience in referrals, medical scheduling, medical charts preparation, Conscientious towards patient needs. Accomplished Medical Office clerk.
Overview
19
19
years of professional experience
Work History
PSR Person Service Representative
Academy Women’s Healthcare Associates
Colorado Springs, CO
02.2021 - 06.2021
- Took more than 100 incoming calls per day, provided information and routed callers to correct personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Medical Records Clerk/Patient Referral Coordinator
Col. Springs Urological Associate/Pikes Peak
Colorado Springs, CO
03.2020 - 02.2021
- Kept accurate log of requests for medical information and records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Accurately pulled patient records for upcoming appointments and procedures, typically within 24-hour period.
- Maintained patient charts and accurately recorded new information. Managed electronic medical records for patients accuracy.
- Reviewed charts and flagged incomplete or inaccurate information.
- Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Reviewed medical charts and served as liaison between patient, doctor and hospital.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
UA/ASC/North Care Scheduler
Colorado Springs Urological Associates
Colorado Springs, United States
12.2021 - Current
- Scheduled patient appointments in respective doctors' calendars, procedures and followed up with reminder phone calls.
- Answered phone calls and messages for 10-physician Urology medical facility, scheduling appointments and handling patient inquiries.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Assisted office team by making phone calls, scheduling tests and procedures.
- Scheduled consultations for Vasectomy potential patient.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
Caterer
Lady's Kitchen
Colorado Springs, CO
05.2019 - 03.2020
- Collaborated with 10 clients to plan event venues, menus and budgets.
- Sourced food ingredients from local markets and food suppliers to acquire items needed for food preparation.
- Sourced and selected food and beverage suppliers for contracted events to maintain high standard of service.
- Tested all recipes before inclusion in catering menu to verify accuracy of ingredients and preparation methods.
- Designed catering menus containing ethnic food options to meet needs of diverse customer base.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Researched menu options for customers with food allergies or special dietary preferences to accommodate varied dietary needs.
Secretary
Alice Springs Pharmacy
Northern Territory, Northern Territory
07.2012 - 05.2013
- Coordinated and scheduled meetings and telephone conferences.
- Photocopied all correspondence, documents and other printed materials.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided onboarding and training to 8 staffs per training session.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Answered multi-line phone system and greeted callers enthusiastically.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Responded to emails and other correspondence to facilitate communication and enhance business processes
Pharmacy Technician
Walgreens
North Las Vegas, NV
05.2005 - 11.2011
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
- Communicated directly with doctors offices via telephone, fax, and email.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Communicated with 25 to 50 patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Resolved non-routine issues like third party billing, computer system and customer service issues
Education
Associate of Science - Healthcare Administrative
Pima Healthcare Administrative
Tucson, AZ06.2020
Skills
- ICD-10 Coding
- Medical Terminology
- Protected Health Information
- Medical Release of Information ROI
- HIPAA Compliance
- Epic Systems
- CPT Coding
- EHR Software
- Computer Proficiency
- Scheduling Tests and Procedures
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Billing - Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
Timeline
UA/ASC/North Care Scheduler
Colorado Springs Urological Associates
12.2021 - Current
PSR Person Service Representative
Academy Women’s Healthcare Associates
02.2021 - 06.2021
Medical Records Clerk/Patient Referral Coordinator
Col. Springs Urological Associate/Pikes Peak
03.2020 - 02.2021
Caterer
Lady's Kitchen
05.2019 - 03.2020
Secretary
Alice Springs Pharmacy
07.2012 - 05.2013
Pharmacy Technician
Walgreens
05.2005 - 11.2011
Associate of Science - Healthcare Administrative
Pima Healthcare Administrative
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