Lady Lady
Kapolei,HI
Summary
Motivated professional successful with multitasking in fast-paced environments. Bringing skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship-building and time-management abilities.
Overview
20
20
years of professional experience
Work History
Busser
Sakura Teppanyaki & Sushi
Kapolei, Hawaii
08.2023 - 05.2024
- Provided quick and efficient clearing of tables between courses.
- Greeted customers and answered questions about menu items.
- Bussed and reset tables in an orderly fashion.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Maintained cleanliness of restaurant dining area throughout shift.
Sales Assistant
Anta Vaya Tour
Jakarta, Indonesia
05.2013 - 09.2014
- Greeted customers and provided assistance with product selection.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Maintained cleanliness of the sales floor area at all times.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Analyzed customer feedback data to identify areas of improvement within the store's services.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
- Cross-trained in other departments within the store including checkout counter operations.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Participated in training sessions for new employees on proper use of equipment or software applications related to sales activities.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Built and maintained relationships with peers and upper management to drive team success.
- Contacted customers to provide information on new and exciting products and service offerings.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Engaged in sales-oriented discussions to determine customer pain points.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Recommended merchandise to customers based on needs and preferences.
Sales Executive
Sriwijaya Airlines
Jakarta, Indonesia
10.2004 - 01.2013
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
- Analyzed market trends and competitive landscape to identify opportunities for growth.
- Created marketing materials, such as brochures, flyers, and newsletters, to promote products or services.
- Negotiated contracts with clients on behalf of the company.
- Identified new potential markets and developed plans for targeting them.
- Attended industry events to build relationships with key contacts in the field.
- Generated reports summarizing sales performance metrics and presented findings to management team.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Developed pricing strategies that maximized profits while remaining competitive in the market.
- Collaborated with internal teams such as marketing, engineering, finance, operations., to ensure successful execution of projects.
- Implemented processes for cross-selling products or services based on customer needs.
- Gathered data from surveys conducted among customers in order to determine areas of improvement.
- Organized promotional activities such as trade shows or webinars aimed at increasing brand awareness.
Education
S1 - Public Relations
Mercu Buana
Indonesia07-2018
GED -
STMT Trisakti
Indonesia08-2000
High School Diploma -
Jayawisata Menteng
Indonesia07-1999
Skills
- Regulatory Compliance
- Guest Relations
- Quality Assurance
- Server Support
- Inventory Management
- Table Bussing
- Food Running
- Menu knowledge
- Customer service excellence
- Cleaning and sanitizing
- Food Safety
- Interpersonal Relations
- Workplace Safety
- Time Management
- Event Coordination
- Performance Improvement
Languages
English
Professional
Timeline
Busser
Sakura Teppanyaki & Sushi
08.2023 - 05.2024
Sales Assistant
Anta Vaya Tour
05.2013 - 09.2014
Sales Executive
Sriwijaya Airlines
10.2004 - 01.2013
S1 - Public Relations
Mercu Buana
GED -
STMT Trisakti
High School Diploma -
Jayawisata Menteng
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