Sanite Pierre
Indianapolis,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Wave Planner
Adidas
05.2022 - 01.2024
- Implemented efficient systems for inventory control and production tracking
- Efficiently collaborated with various departments to ensure production plans align with customer requirements and maintain productivity throughout warehouse.
- Prioritized workload based on various factors such as: customer requirements, urgency, and available resources to ensure positive outcomes.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
DC Supervisor
ADIDAS GROUP
01.2021 - 01.2024
- Optimized workflows and increased productivity by leading a team of pickers/selectors, packers, and material handlers
- Developed staff through mentoring and adherence to policies and procedures, while promoting accountability and excellence
- Reduced stock shortages and waste through proactive inventory management, supplier coordination, and record keeping
- Implemented efficient strategies to improve operational processes, reduce costs, and enhance customer satisfaction
- Executed cross-functional initiatives and drove innovation through collaborative efforts with teams
- Maintained a safe and compliant work environment according to industry standards
- Provided regular reporting on key performance indicators, and recommended continuous improvement opportunities to senior management.
IT Specialist
Roche Diagnostics Corporation
01.2020 - 01.2022
- Trained in implementing and maintaining system security and configurations of servers
- Provided IT support, including planning software, and hardware configuration for end-users
- Collaborated with other IT team members to escalate and resolve complex issues in a timely manner
- Configured and maintained VPN connections
- Analyzed large amounts of data to identify trends and find patterns within data.
- Provided comprehensive technical support for warehouse operations, troubleshooting and resolving issues with printers and computers, as well as installing and configuring software.
Customer Service Representative
AADVANCED LIMOUSINES
01.2019 - 01.2020
- Provided exceptional customer service by addressing inquiries, resolving complaints, and delivering policy and service information in a clear and professional manner while maintaining a warm and welcoming attitude
- Managed customer records, bookings, and data entry tasks with precision and attention to detail, ensuring accurate and up-to-date information for effective dispatch, billing, and transactional details
- Processed credit card transactions, handled online orders and cashier duties, and created credit card applications, ensuring accuracy and compliance with policies and procedures.
Education
High School Diploma -
MADISON CONSOLIDATED HIGH SCHOOL
Madison, INB.S., Cybersecurity -
INDIANA UNIVERSITY-PURDUE UNIVERSITY INDIANAPOLIS
Indianapolis, IN05.2026
Skills
- Troubleshooting
- Windows
- Ticketing System
- Leadership
- Networking
- Active Directory
- Customer Service
- TCP/IP
- Analytical and Critical Thinking
- Computer Skills
- Research experience
- Information Security
Certification
- NEW HORIZONS, Computer Networking and Security, 06/01/2020
- COMPTIA, Network+, In Progress
- COMPTIA, Security+, In Progress
Experience
- Microsoft Office (Word, Excel)
- Copywrite skills (3 years)
- Research (3 years)
General Experience
- Customer service
- Customer care
- Call center
- Customer support
- CSR
Administrative Tasks
- Front desk
- Data entry
- Office management
Proficiency
- IT support
- Information security
- Computer networking
- Operating systems
Timeline
Wave Planner
Adidas
05.2022 - 01.2024
DC Supervisor
ADIDAS GROUP
01.2021 - 01.2024
IT Specialist
Roche Diagnostics Corporation
01.2020 - 01.2022
Customer Service Representative
AADVANCED LIMOUSINES
01.2019 - 01.2020
High School Diploma -
MADISON CONSOLIDATED HIGH SCHOOL
B.S., Cybersecurity -
INDIANA UNIVERSITY-PURDUE UNIVERSITY INDIANAPOLIS
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