Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through Number years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Hi, I’m
Shawanna DeRouen
Dallas,Texas
Summary
Overview
13
years of professional experience
1
Certification
Work History
Lady Boss Logistics LLC
Logistics Coordinator/ Owner Operator
01.2020 - Current
Job overview
- Overseeing all customer deliveries
- Organizing and managing inventory, storage, and transportation
- Analyzing and optimizing logistical procedures
- Reviewing, preparing, and routing purchase orders
- Ensuring the safe and timely pick-up and delivery of shipments
- Monitoring shipments, costs, timelines, and productivity
- Addressing and resolving shipment issues
- Liaising and negotiating with suppliers and drivers
- Answering customer queries
- Inspecting incoming and outgoing shipments and verifying rates
- Receiving incoming shipments and preparing outgoing shipments
- Monitoring and managing inventory levels
- Developing and communicating shipment schedules
- Liaising with vendors and carrier services to coordinate logistics and timelines
- Assisting customers and resolving shipment issues and complaints
- Preparing and maintaining shipment paperwork, records, and digital databases
- Performing additional duties as needed.
Triple Up Logistics, LLC
Administrative Assistant
01.2017 - 01.2020
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Brooks Transportation
Class A Operator/Office Assistant
01.2013 - 01.2017
Job overview
- Overseeing all customer deliveries
- Analyzing and optimizing logistical procedures
- Ensuring the safe and timely pick-up and delivery of shipments
- Answering customer queries.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Contributed to a positive work environment by fostering open communication among colleagues.
TNT Contractors
Field Service Manager Assistant
01.2011 - 01.2013
Job overview
- Managed a team of 8 service technicians in installation projects
- Coordinated installation and technical support of All serviced equipment
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars
- Improved productivity initiatives, coordinating itinerary and scheduling appointments
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
- Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates
- Reviewed Plans to ensure work is performed according to customers’ requests
- Performed QC Inspections on job sites for punch list items
- Ensure punch list items are completed before turning over space to the customer
- Generated reports to assess performance and make adjustments accordingly
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Education
El Centro CollegeDallas, TX
Associates of Science in Radiology
01.2007
University Overview
North Mesquite HS
High School Diploma
01.1996
University Overview
Skills
- Tractor Trailer Operations
- Commercial Operations
- Freight Logistic
- Plan Review
- Customer service
- MS Office
- Data management
- Problem resolution
- Team building
Certification
- CDL
- Tanker Endorsement
- CDL A
- Double/Triples Endorsement
- Air Brake Endorsement
- X Endorsement
References
References
James Peoples Sr., 972-670-4791Timeline
Logistics Coordinator/ Owner Operator
Lady Boss Logistics LLC
01.2020 - Current
Administrative Assistant
Triple Up Logistics, LLC
01.2017 - 01.2020
Class A Operator/Office Assistant
Brooks Transportation
01.2013 - 01.2017
Field Service Manager Assistant
TNT Contractors
01.2011 - 01.2013
El Centro College
Associates of Science in Radiology
North Mesquite HS
High School Diploma
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