LADY DIANA WIRROM
Glendale,AZ
Summary
Experienced and reliable professional with over 4 years of expertise in data entry and fraud prevention, proficiently managing diverse tasks with a positive and proactive approach. Demonstrated capability to adapt to new challenges and take on additional responsibilities to achieve team objectives. Actively pursuing a full-time position that provides opportunities for professional growth and utilizes my interpersonal skills, exceptional time management abilities, and problem-solving prowess. Proficiently executes day-to-day tasks while actively seeking avenues to contribute positively to the organization. Expertise in fraud prevention includes identifying and mitigating potential fraud risks through critical thinking and behavioral analysis, implementing cybersecurity measures, ensuring regulatory compliance, and utilizing advanced fraud detection systems. Proven track record in educating team members on fraud prevention strategies, assessing financial transactions for fraudulent activities, and responding to fraud incidents with immediate and effective actions. Skilled in safeguarding personal and organizational data, maintaining high ethical standards, and promoting a culture of integrity and accountability.
Overview
9
9
years of professional experience
Work History
Health Insurance Fraud Investigator
Centria Autism Services
05.2023 - Current
- Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
- Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
- Increased overall efficiency by streamlining administrative processes related to filing claims paperwork and managing databases containing vital client information.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Supported fraud prevention initiatives by diligently monitoring accounts for suspicious activity and escalating concerns appropriately.
- Implemented fraud prevention measures by diligently verifying applicant information against various databases and resources.
- Assisted in fraud prevention efforts by identifying discrepancies in applications and escalating suspicious cases for further investigation.
- Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
- Supported cross-functional teams with expert knowledge on debit card fraud prevention and detection methods.
Fraud Prevention and Detection Analyst
Raintree Village Inc
01.2021 - 04.2023
- Contributed significantly to the continuous improvement of risk assessment processes through regular analysis of existing procedures and suggesting areas for enhancement.
- Collaborated with cross-functional teams to develop and implement comprehensive fraud prevention strategies, resulting in a more secure financial environment for customers.
- Maintained accurate records of all investigations, ensuring compliance with regulatory requirements and facilitating seamless communication between different departments involved in fraud prevention efforts.
- Educated customers about potential scams, empowering them to take proactive measures in protecting their personal information from unauthorized access or use.
- Reviewed and analyzed daily reports on suspicious activity, utilizing critical thinking skills to identify patterns and prioritize investigations accordingly.
- Minimized losses due to fraud incidents by swiftly identifying patterns of suspicious behavior and taking appropriate action, such as freezing accounts or contacting authorities when necessary.
- Supported the development of robust security measures by working closely with IT personnel to identify system vulnerabilities and recommend improvements.
- Enhanced customer trust by promptly addressing their concerns regarding potential fraud incidents and providing recommendations for safeguarding their accounts.
- Developed strong relationships with law enforcement agencies, collaborating on complex cases to apprehend perpetrators more efficiently.
- Optimized departmental workflows by introducing process improvements that accelerated case resolution times and reduced the risk of financial loss due to undetected fraud activities.
- Improved fraud detection rates by implementing advanced monitoring tools and staying up-to-date with industry trends.
Daycare Teacher
Brilliant Minds Academy
06.2022 - 10.2022
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Actively encouraged children to develop their communication, problem-solving and social skills.
Administrative Assistant
Meridian Port Services Limited
08.2020 - 05.2022
- Entered and maintained vessel information, container movements, and cargo handling records with precision using Navis N4 and Microsoft Excel, ensuring accurate data entry for efficient terminal operations.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents, while also ensuring accurate record-keeping with diligent data entry and database management for vital company information.
- Created operational reports on berth productivity and container dwell times, providing valuable insights into terminal performance for management decision-making at APM Terminals Tema.
- Conducted regular data verification checks to uphold data integrity, promptly identifying and rectifying discrepancies in container tracking data to optimize operational efficiency.
- Supported the preparation of operational performance reports and presentations, formatting documents and ensuring data accuracy to facilitate informed decision-making by internal stakeholders.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress, while also managing expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Managed electronic filing systems for operational documents and records, organizing information for easy retrieval and reference, contributing to efficient data management practices.
- Participated in training sessions for terminal staff on data entry best practices and software usage, promoting skill development and adherence to data security protocols across the organization.
Home Care Provider
Home Instead Senior Care Home
03.2020 - 07.2020
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Monitored progress and documented patient health status changes to keep care team updated.
Security
Securitas Security Services USA
01.2016 - 12.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Education
Bachelor of Science - Criminal Justice
Valdosta State University
12.2022
Associate of Science - Criminal Justice
Merritt College
12.2019
Skills
- Proficient in Microsoft Excel, Access, and Google Sheets for efficient data organization and management
- Skilled in using Google Forms and SurveyMonkey for streamlined data collection and feedback gathering
- Experienced in specialized data entry software like FACTS, SACWIS, and CWS for accurate documentation
- Capable of generating reports and analyzing trends using spreadsheet software
- Knowledgeable in behavior management, positive reinforcement, and conflict resolution techniques
- Analyzed and evaluated information to identify and mitigate potential fraud risks
- Implemented basic cybersecurity practices to protect data and prevent online threats Educated team members on fraud prevention strategies and effectively reported suspicious activities
- Assessed and mitigated fraud risks through proactive measures and strategic planning
- Recognized and avoided fraudulent schemes by understanding financial systems and transactions
- Executed immediate actions, investigation procedures, and recovery strategies in response to fraud incidents Ensured adherence to relevant laws and regulations related to fraud prevention
- Utilized fraud detection systems and data analysis tools to identify and prevent fraudulent activities Identified behavioral patterns and anomalies indicating potential fraud Guided actions and decisions with a strong ethical foundation, promoting integrity and accountability
Timeline
Health Insurance Fraud Investigator
Centria Autism Services
05.2023 - Current
Daycare Teacher
Brilliant Minds Academy
06.2022 - 10.2022
Fraud Prevention and Detection Analyst
Raintree Village Inc
01.2021 - 04.2023
Administrative Assistant
Meridian Port Services Limited
08.2020 - 05.2022
Home Care Provider
Home Instead Senior Care Home
03.2020 - 07.2020
Security
Securitas Security Services USA
01.2016 - 12.2019
Bachelor of Science - Criminal Justice
Valdosta State University
Associate of Science - Criminal Justice
Merritt College