Summary
Overview
Work History
Education
Skills
Timeline
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Pricilla Tobar

Austin,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Express Professionals
07.2023 - 12.2023
  • Responded proactively and positively to rapid change.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Dual Monitors

Leasing Assistant

Austin Apartment Staffing
11.2020 - 06.2022
  • Completed annual rent calculations using housing database software.
  • Evaluated applicants'' creditworthiness using established criteria to minimize risk of non-payment or late rent issues.
  • Maximized rental income by quickly identifying and addressing vacant units with targeted marketing efforts.
  • Planned special events such as lotteries, dedications and project tours.
  • Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Distributed and followed up on tenant renewal notices.

Call Center Supervisor

Sitel
02.2016 - 10.2020
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Trained team members on performance metrics and consumer behavior identification.
  • Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
  • Collaborated with other departments for seamless coordination in addressing customer concerns, resulting in faster issue resolution.
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Assisted sales team members in developing customer relationships, and building customer loyalty.
  • Experience with dual moniotors

Education

GED -

Oklahoma State University
Oklahoma City, OK
04.2005

Skills

  • Scheduling
  • Paperwork Processing
  • Data Entry
  • Consultative Sales
  • Complaint resolution
  • Account updating
  • Appointment Scheduling
  • Payment Processing
  • Problem-solving abilities
  • Proofreading
  • Dispute Resolution
  • Call center experience
  • Client Relations
  • Call Center Operations
  • Service Upselling
  • Clerical Support

Timeline

Customer Service Representative

Express Professionals
07.2023 - 12.2023

Leasing Assistant

Austin Apartment Staffing
11.2020 - 06.2022

Call Center Supervisor

Sitel
02.2016 - 10.2020

GED -

Oklahoma State University

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Pricilla Tobar